Install VitXi On An External Server – VitalPBX 4 - Could Not Connect

VitXi WebRTC
1

Hi Team,

I’m trying to Install VitXi On An External Server – VitalPBX 4 as the guild link:

When configuring the wizard-vitxi-config on an external server the error “Could Not Connect. Please Check Your Settings.”

I already configured the firewall rules and API on the main server.

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Could you please check and support me?
Thank & Regards.
Tien

1 Like
2

Hello,

The application key is the one created on the server where VitalPBX is located (main server)?

Regards!

3

You can also verify that in the VitalPBX firewall or in any other firewall the following ports are enabled: 443, 5060, 8089, 6001.

4

Hi @maynor,

I already created the application key and opened the firewall on the main server.

p/s: I have installed the Sonata Recording, Switchboard from the External server.

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Thanks & Regards.
Tien

1 Like
5

Hello,

In the first screenshot you shared, click on the “preview” option and send the screenshot showing the error message.

Regards!

6

Hi @maynor

Here is the preview message

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Thanks & Regards.
Tien

7

It is likely that for some reason port 3501 is not really enabled. VitXi internally makes a request to verify the VitalPBX API connection.

You can also verify that the HTTPS configuration is correct and check that there are no extra spaces in the application key field.

8

Hi @maynor

I already opened port 3501 on the bother server:

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Thanks & Regards.
Tien

1 Like
9

Hello!

We recommend opening a ticket on our helpdesk to receive technical support for this particular case and to thoroughly review the issue: https://helpdesk.vitalpbx.com/

Regards!