Hi, I’ve setup a new VPS with VitalPBX and can’t get Incoming calls. My SIP Trunk provider shows registered and I can make Outgoing calls.
With the current Trunk settings, when calling my number from a mobile/cell phone I get a message saying it “couldn’t connect at this time” so it seems to me to be the Provider can’t communicate with my PBX.
I’ve made all kinds of changes and test calls but just cant figure it out. My Provider assures me that there are no special or different details to enter in the Trunk and that they can see it is Registered OK.
I’m trying to move away from 3CX due to rising costs and more importantly the quality of audio on IVRs/Queues etc…
On 3CX, the Trunk connects immediately without issue and calls both ways flow nicely.
I have noticed (screenshots attached) that when 3cx registers, the providers status shows “sip:username@IP:5060” but VitalPBX shows “s@IP:5060”. Not sure where the “S” is coming from. Sometimes the Asterisk log shows that it can’t route an incoming call because “s” is not a known extension.
Please help.
Thank you.