FollowMe outbound help

I’m having another issue of “follow me” not dialing external numbers. it is trying to dial a number as a local extension.

Hi @caketelecom, welcome to the forums.

Can you please share a call trace via pastebin?

Hello and thank you PitzKey
Im new to this forum
are you asking me to paste a section of the log activity?
what is “via pastebin” :man_facepalming:
should I paste the part of the log here?

Thank you

google: pastebin

Will bring you to: https://pastebin.com/

Paste the log there and share the link here.

Can you please share a screenshot of your dial patterns from our outbound route? Looks like there’s no pattern that allow this number to be called.

I had the feeling you would ask
image

This only allows you to place calls with caller ID 100.

Any incoming call will use the external caller ID, so there’s no matching pattern right now.

i have two extensions ID 100 and 200 each having the same outbound rules. but each extension uses a different trunk

I understood what you meant, will try adding a rule for external IDs

You can leave the CID field blank, so it will match everything.

Thank you so much for your help, it is working now

If you need to use different outbound routes for different extensions you can use Class Of Service and it’s Route Selection.

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