FollowMe call with Dialing Restrictions

Hello,

We had issues with follow me lately, that it only rang the (external) follow me number and not the internal extensions, and when answering the call on the external phone it did not prompt to press 1 instead it was silent and hung up after a few seconds,
After reviewing the logs it looks like the channel gets answered by a Playback command in cos-all-post, and it then plays the Press 1 to accept this call and by the time the person actually answered the phone it’s already to late, and when checking the dialplan we found that the playback is in the DRR-3 context (dialing restrictions) which is included in cos-all-post,

image

As a temporary fix we added the noanswer option to the playback, which fixed the issue.

image

Thank you.

1 Like