Description
It would be very useful to have an After Call Work (ACW) popup form in the VitXi interface that appears automatically when an agent finishes a call from a queue.
Suggested workflow:
- Agent answers a call from the queue.
- When the call ends, a popup form appears automatically.
- The agent must fill required fields before becoming available again.
Example fields:
- Call disposition
- Customer type
- Notes / comments
- Follow-up required
- Ticket number / CRM reference
Benefits:
- Better call reporting
- Standardized agent feedback
- CRM / helpdesk integration
- Improved quality monitoring
Optional features:
- Mandatory fields before returning to queue
- Custom form builder
- API/Webhook integration
- Export to reports
This feature would significantly improve call center workflow and post-call documentation.