I have a DID that needs to ring an external trunk for a dispatch console and Internal Extensions on Vital PBX at the same time. I thought I could accomplish this by creating a custom application setting the destination as the pjsip trunk then creating a virtual extension to dial the code then adding the virtual extension into a queue with my internal extensions but it did not work. I will list below an example of what I am trying to accomplish:
Citizen calls dispatch - dispatch answers on their consoles (pjsip trunk - another carrier) - if their carrier goes down or they are busy we need it to ring our vital pbx extensions. I read a few things about how I could possibly achieve this with a dial plan - then creating a custom contexts. Just wondering if I am over thinking this or if anyone could offer any suggestions.
As a temp work around - I have my inbound route pointed to my queue with my vital pbx extensions - rings for 5 seconds then the final destination is the trunk but I really need to find a solution to have both the trunk and extensions ring at the same time until answered.