Error install VitXi

Juliano_Targa · April 19, 2025, 5:00pm

Hi Folks.
Iam trying to install vitxi but on the browser screen i have this error:
Could not connect. Please check your settings.

On the cli i try to do:
php artisan logs:clear && php artisan app:fix-permissions
php artisan migrate:fresh --force
php artisan websockets:ssl-config
systemctl restart vitxi && systemctl restart vitxi-worker

on the php artisan migrate:fresh --force i get the result:
2020_05_20_200419_create_groups_table … 12.82ms FAIL
In Factory.php line 864:
Class “Database\Factories\GroupFactory” not found

I hope someone help me.

maynor · April 20, 2025, 8:29pm

Hi Sir!

It seems that the installation is corrupted, could you please check if this VitXi version is 4.5.0-4,

Best Regards,

Juliano_Targa · April 22, 2025, 2:40pm

Yes!
The version is: 4.5.0-4
I cant do new installation, the server is in production.
How Can I verify the database?

Att

lifeline · April 22, 2025, 3:25pm

I am running into a server cant connect error also on 4.5.0-4
I am helping a friend get his new VitalPBX up and running.

None of the Vitxi CLI commands have fixed the problem. I have uninstalled and reinstalled multiple times.

maynor · April 22, 2025, 3:28pm

We would like to review the issue in detail, I sent you a private message

maynor · April 22, 2025, 3:34pm

Please send a screenshot (make sure to hide any sensitive information) of the latest log file located at /usr/share/vitxi/backend/storage/logs/

lifeline · April 22, 2025, 4:54pm

Unable to see any logs at that location

maynor · April 22, 2025, 5:38pm

Have you set a password for the root user of the database?

lifeline · April 22, 2025, 6:01pm

I have a root user and pw for the OS, I haven’t specifically set one for the db; unless the installation does that. Im sorry, I am windows guy, so I am learning Linux as I go. Normally when I install Vital and then open up the Vitxi it has me set the un/pw for the db for the install, however this time it shows it can’t connect to the server as you see in the picture.

Dperron2.5 · April 23, 2025, 2:41am

Hi i have same error on fresh install

maynor · April 23, 2025, 3:41pm

Hello everyone!

We’ve rebuilt the latest version to fix this issue. Please follow the steps below to apply the fix:

Go to the Addons module in VitalPBX.
Click the “Check Online” button.
Find the VitXi addon and click “Reinstall”.
Once reinstalled, run the following commands in the terminal:

sudo chown -R www-data:www-data /usr/share/vitxi/backend/*
vitxi optimize && vitxi logs:clear
systemctl enable vitxi && systemctl start vitxi
systemctl enable vitxi-worker && systemctl start vitxi-worker
firewall-cmd --permanent --zone=public --add-port=8089/tcp
firewall-cmd --reload

Finally, reload VitXi and complete the setup wizard.

dperron25 · April 23, 2025, 3:52pm

Thanks Maynor for remote support

lifeline · April 24, 2025, 2:03pm

I tried the solution listed and it didn’t resolve our issue. Still seeing Cant Connect. What next?

maynor · April 24, 2025, 2:15pm

Only if it is a new installation, run: vitxi migrate:fresh

Then try to complete the wizard,

Greetings,

lifeline · April 24, 2025, 3:01pm

Maynor,
That did it, working now!
Thank You so much for all that you do, we appreciate the time you dedicate to the forums.
John

maynor · April 24, 2025, 3:13pm

That’s great to hear, glad it worked!

I really appreciate your kind words. It’s always a pleasure to help out. Don’t hesitate to reach out if anything else comes up!

Best regards,