Emergency Failover

VitalPBX
1

Hi all. We are moving from a PBX that has Emergency Routing. It monitors extensions and if it sees that all are offline, it automatically kicks into emergency failover and we behave in a predetermined way.
Eg. If Site A goes offline, all calls are forward to the office mobile.
If Site B goes offline, calls go to a voicemail box that says “we are experiencing technical difficulties, please leave a message and we will return your call”

This is set on the call route based what that business/department need.

I cant see anything in Vital that would do this?

2

You can achieve something similar with queues. But it will monitor only the listed extensions in the Queue!

3

Hi Miguel, are you able to provide further detail on this? I cannot see how to achieve this?

4
  • Create a Queue
  • Set up the Agents
  • Set the Queue Param “Leave When Empty” to “Yes”
  • Select the Desired “Final Destination”