I’m looking for a way to make AI Assistant conversations more engaging and natural. Currently, when a client talks to the AI Assistant, the same “Wait Message” audio plays before every AI response within the same conversation.
What I want to achieve:
- Call starts: AI plays “smalltalk1.mp3” before first response
- Client asks something else: AI plays “smalltalk2.mp3” before second response
- Client continues: AI plays “smalltalk3.mp3” before third response
- And so on… (either random or sequential rotation)
Current limitation:
The “Wait Message” field in AI Assistant settings is static - it plays the same audio file throughout the entire conversation. This makes longer conversations feel repetitive and robotic.
This would make AI conversations feel much more natural and professional, especially for longer customer interactions.