Dialing an incomplete number plays misunderstanding announcement

Reporting an Issue
1

Hello forum,
when I dial an incomplete number (in this case by forgetting the last digit) an announcement is played.
This leads to complaints because people are used to recive an carrier announcement, not one form the vitalPBX.

-- Executing [s@sub-hangup-cause:8] GotoIf("PJSIP/18-0000015c", "1?wrong_number,1") in new stack
-- Goto (sub-hangup-cause,wrong_number,1)
-- Executing [wrong_number@sub-hangup-cause:1] NoOp("PJSIP/18-0000015c", "Wrong Number") in new stack
-- Executing [wrong_number@sub-hangup-cause:2] Playback("PJSIP/18-0000015c", "im-sorry&you-dialed-wrong-number&check-number-dial-again") in new stack

Is it possible to change that or am I getting something wrong?

2

I’m not sure I’m following. What is wrong with the recording? Just the voice/words that is being used?

3

Just change your outbound route patterns to allow fewer digits. In that way, the call will not fail and your customers will hear your provider’s message or a busy tone.

You have to change the dialing profile on your trunks if you want to hear inband audio.

4

Does this help you? Setting “Disable Hangup Audios” to YES

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1 Like
5

Hi mo10,
that did the trick! Thanks