Dial By Extension

how can I setup IVR to dial by EXt ?

example :

Press 1 if you know the extension → Dial any extension #
PRess 2 → Dial by Name route to 411 (dial by name is already working)

Hi @ARehman, welcome to the community!

You technically don’t need that, since if you enable direct dialing, then you can already enter any extension in the current IVR.

You can create a custom destination [1] that dials 411 and then point option 2 to that custom destination.

[1] Custom Destinations - VitalPBX Wiki

It worked (direct diali) on IVR form

Thanks a lot

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