how can I setup IVR to dial by EXt ?
example :
Press 1 if you know the extension → Dial any extension #
PRess 2 → Dial by Name route to 411 (dial by name is already working)
how can I setup IVR to dial by EXt ?
example :
Press 1 if you know the extension → Dial any extension #
PRess 2 → Dial by Name route to 411 (dial by name is already working)
Hi @ARehman, welcome to the community!
You technically don’t need that, since if you enable direct dialing, then you can already enter any extension in the current IVR.
You can create a custom destination [1] that dials 411 and then point option 2 to that custom destination.
[1] https://wiki.vitalpbx.org/documentation/vitalpbx-manual/pbx/applications/custom-destinations/
It worked (direct diali) on IVR form
Thanks a lot
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