Does anyone know if there is a way to customize the outbound caller id when using this API to make a call? The only thing I see is customizing what caller id shows when ringing the caller. How can I customize the outbound caller id when calling the callee after answering the extension?
No, the Click to Call API doesn’t allow customizing the outbound Caller ID.
Yes. Use class of service and use a certain outbound route. Overwrite the caller id there.
The use case is, a customer wants to be able to call someone and put whatever outbound caller id they want. They call patients on behalf of the facility and want to show the facility number when calling out. I don’t want to have to make 350 outbound routes. I want them to be able to send me the number they want to call out as.