Cant call another tenants DID

DirectITServicesUK · January 9, 2025, 10:26pm

So, I have 2 tenants. Tenant A have a DID of 01234111111 and Tenant B has a DID of 01234222222. BOth inbound and outbound calls are fine.
But if either DID calls each other, I get “Invalid Route Dialed in COS”

    -- Executing [01234111111@T3_cos-all:1] NoOp("PJSIP/dit201-0000002d", "More than on digit pattern") in new stack
    -- Executing [01234111111@T3_cos-all:2] Gosub("PJSIP/dit201-0000002d", "s,1(01234111111)") in new stack
    -- Executing [s@T3_cos-all:1] Set("PJSIP/dit201-0000002d", "EXTENSION=01234111111") in new stack
    -- Executing [s@T3_cos-all:2] NoOp("PJSIP/dit201-0000002d", "Dialing 01234111111 from 201") in new stack
    -- Executing [s@T3_cos-all:3] Gosub("PJSIP/dit201-0000002d", "sub-set-global-vars,s,1(ba29ca7df835452f,01234111111,parking-3)") in new stack
    -- Executing [s@sub-set-global-vars:1] NoOp("PJSIP/dit201-0000002d", "Setting Global Vars") in new stack
    -- Executing [s@sub-set-global-vars:2] Set("PJSIP/dit201-0000002d", "TENANT_PATH=ba29ca7df835452f") in new stack
    -- Executing [s@sub-set-global-vars:3] Set("PJSIP/dit201-0000002d", "PREFIX=T3_") in new stack
    -- Executing [s@sub-set-global-vars:4] Set("PJSIP/dit201-0000002d", "__PICKUPMARK=T3_01234111111") in new stack
    -- Executing [s@sub-set-global-vars:5] Set("PJSIP/dit201-0000002d", "__PARKINGLOT=parking-3") in new stack
    -- Executing [s@sub-set-global-vars:6] Set("PJSIP/dit201-0000002d", "__DYNAMIC_FEATURES=custom-features") in new stack
    -- Executing [s@sub-set-global-vars:7] Set("PJSIP/dit201-0000002d", "ICALL=no") in new stack
    -- Executing [s@sub-set-global-vars:8] Return("PJSIP/dit201-0000002d", "") in new stack
    -- Executing [s@T3_cos-all:4] Gosub("PJSIP/dit201-0000002d", "sub-set-call-vars,s,1(ba29ca7df835452f,01234111111,3,T3_cos-all,T3_ARS-all)") in new stack
    -- Executing [s@sub-set-call-vars:1] NoOp("PJSIP/dit201-0000002d", "Setting Call Vars") in new stack
    -- Executing [s@sub-set-call-vars:2] Set("PJSIP/dit201-0000002d", "_TENANT=ba29ca7df835452f") in new stack
    -- Executing [s@sub-set-call-vars:3] Set("PJSIP/dit201-0000002d", "_CALL_DESTINATION=01234111111") in new stack
    -- Executing [s@sub-set-call-vars:4] Set("PJSIP/dit201-0000002d", "_COS_ID=3") in new stack
    -- Executing [s@sub-set-call-vars:5] Set("PJSIP/dit201-0000002d", "_COS_NAME=T3_cos-all") in new stack
    -- Executing [s@sub-set-call-vars:6] Set("PJSIP/dit201-0000002d", "__TRANSFER_CONTEXT=T3_cos-all") in new stack
    -- Executing [s@sub-set-call-vars:7] Set("PJSIP/dit201-0000002d", "_ARS=T3_ARS-all") in new stack
    -- Executing [s@sub-set-call-vars:8] Set("PJSIP/dit201-0000002d", "CDR(tenant)=direct_it") in new stack
    -- Executing [s@sub-set-call-vars:9] Set("PJSIP/dit201-0000002d", "CDR(destination)=01234111111") in new stack
    -- Executing [s@sub-set-call-vars:10] Set("PJSIP/dit201-0000002d", "CDR(trunk)=") in new stack
    -- Executing [s@sub-set-call-vars:11] Set("PJSIP/dit201-0000002d", "CDR(did)=") in new stack
    -- Executing [s@sub-set-call-vars:12] Set("PJSIP/dit201-0000002d", "__CALLID=1736435914.63") in new stack
    -- Executing [s@sub-set-call-vars:13] NoOp("PJSIP/dit201-0000002d", "Channel Type: PJSIP") in new stack
    -- Executing [s@sub-set-call-vars:14] ExecIf("PJSIP/dit201-0000002d", "1?Set(__PJSIP_CALLID=0_1256883664@172.16.0.37)") in new stack
    -- Executing [s@sub-set-call-vars:15] ExecIf("PJSIP/dit201-0000002d", "0?Set(CHANNEL(language)=)") in new stack
    -- Executing [s@sub-set-call-vars:16] ExecIf("PJSIP/dit201-0000002d", "0?Set(CHANNEL(language)=)") in new stack
    -- Executing [s@sub-set-call-vars:17] Return("PJSIP/dit201-0000002d", "") in new stack
    -- Executing [s@T3_cos-all:5] Gosub("PJSIP/dit201-0000002d", "sub-construct-cid,s,1") in new stack
    -- Executing [s@sub-construct-cid:1] NoOp("PJSIP/dit201-0000002d", "Building CID") in new stack
    -- Executing [s@sub-construct-cid:2] Set("PJSIP/dit201-0000002d", "ORIGINAL_CID_NAME=Doug Hall") in new stack
    -- Executing [s@sub-construct-cid:3] Set("PJSIP/dit201-0000002d", "ORIGINAL_CID_NUMBER=201") in new stack
    -- Executing [s@sub-construct-cid:4] Set("PJSIP/dit201-0000002d", "_CALL_SOURCE=201") in new stack
    -- Executing [s@sub-construct-cid:5] Set("PJSIP/dit201-0000002d", "_CS=201") in new stack
    -- Executing [s@sub-construct-cid:6] GotoIf("PJSIP/dit201-0000002d", "0?return") in new stack
    -- Executing [s@sub-construct-cid:7] Gosub("PJSIP/dit201-0000002d", "sub-get-device-tree,s,1") in new stack
    -- Executing [s@sub-get-device-tree:1] NoOp("PJSIP/dit201-0000002d", "Configuring Device Tree") in new stack
    -- Executing [s@sub-get-device-tree:2] Set("PJSIP/dit201-0000002d", "DEV_TECHNOLOGY=PJSIP") in new stack
    -- Executing [s@sub-get-device-tree:3] GosubIf("PJSIP/dit201-0000002d", "0?s-local,1") in new stack
    -- Executing [s@sub-get-device-tree:4] GotoIf("PJSIP/dit201-0000002d", "0?return") in new stack
    -- Executing [s@sub-get-device-tree:5] GotoIf("PJSIP/dit201-0000002d", "1?pjsip") in new stack
    -- Goto (sub-get-device-tree,s,9)
    -- Executing [s@sub-get-device-tree:9] NoOp("PJSIP/dit201-0000002d", "A PJSIP") in new stack
    -- Executing [s@sub-get-device-tree:10] Set("PJSIP/dit201-0000002d", "DEV_USER=dit201") in new stack
    -- Executing [s@sub-get-device-tree:11] Goto("PJSIP/dit201-0000002d", "build_interface") in new stack
    -- Goto (sub-get-device-tree,s,13)
    -- Executing [s@sub-get-device-tree:13] Set("PJSIP/dit201-0000002d", "_INTERFACE=PJSIP/dit201") in new stack
    -- Executing [s@sub-get-device-tree:14] Set("PJSIP/dit201-0000002d", "DEV_TREE=devices/PJSIP/dit201") in new stack
    -- Executing [s@sub-get-device-tree:15] Return("PJSIP/dit201-0000002d", "") in new stack
    -- Executing [s@sub-construct-cid:8] GotoIf("PJSIP/dit201-0000002d", "0?return") in new stack
    -- Executing [s@sub-construct-cid:9] Set("PJSIP/dit201-0000002d", "_CALL_SOURCE=201") in new stack
    -- Executing [s@sub-construct-cid:10] Set("PJSIP/dit201-0000002d", "_CS=201") in new stack
    -- Executing [s@sub-construct-cid:11] Set("PJSIP/dit201-0000002d", "DYNAMIC_EXTERNAL_CID=no") in new stack
    -- Executing [s@sub-construct-cid:12] GotoIf("PJSIP/dit201-0000002d", "0?cid_constructed") in new stack
    -- Executing [s@sub-construct-cid:13] Set("PJSIP/dit201-0000002d", "EXTENSION_INTERNAL_CID="Doug Hall" <201>") in new stack
    -- Executing [s@sub-construct-cid:14] ExecIf("PJSIP/dit201-0000002d", "1?Set(CALLERID(all)="Doug Hall" <201>)") in new stack
    -- Executing [s@sub-construct-cid:15] Set("PJSIP/dit201-0000002d", "_CID_CONSTRUCTED=yes") in new stack
    -- Executing [s@sub-construct-cid:16] NoOp("PJSIP/dit201-0000002d", "") in new stack
    -- Executing [s@sub-construct-cid:17] Set("PJSIP/dit201-0000002d", "CDR(source)=201") in new stack
    -- Executing [s@sub-construct-cid:18] Return("PJSIP/dit201-0000002d", "") in new stack
    -- Executing [s@T3_cos-all:6] Gosub("PJSIP/dit201-0000002d", "T3_set-global-tenant-vars,s,1") in new stack
    -- Executing [s@T3_set-global-tenant-vars:1] NoOp("PJSIP/dit201-0000002d", "Setting Global Vars for direct_it Tenant") in new stack
    -- Executing [s@T3_set-global-tenant-vars:2] Set("PJSIP/dit201-0000002d", "__TENANT_PATH=ba29ca7df835452f") in new stack
    -- Executing [s@T3_set-global-tenant-vars:3] Set("PJSIP/dit201-0000002d", "__TENANT_PREFIX=T3_") in new stack
    -- Executing [s@T3_set-global-tenant-vars:4] Set("PJSIP/dit201-0000002d", "__QUEUE_AGENTS_CONTEXT=T3_queue-call-to-agents") in new stack
    -- Executing [s@T3_set-global-tenant-vars:5] Set("PJSIP/dit201-0000002d", "__FOLLOWME_CONTEXT=T3_ext-followme") in new stack
    -- Executing [s@T3_set-global-tenant-vars:6] Set("PJSIP/dit201-0000002d", "__HINTS_CONTEXT=T3_extension-hints") in new stack
    -- Executing [s@T3_set-global-tenant-vars:7] Set("PJSIP/dit201-0000002d", "__DEFAULT_COS=T3_cos-all") in new stack
    -- Executing [s@T3_set-global-tenant-vars:8] Return("PJSIP/dit201-0000002d", "") in new stack
    -- Executing [s@T3_cos-all:7] GotoIf("PJSIP/dit201-0000002d", "0?local-dialing") in new stack
    -- Executing [s@T3_cos-all:8] NoOp("PJSIP/dit201-0000002d", "Check if is an Emergency Call") in new stack
    -- Executing [s@T3_cos-all:9] GotoIf("PJSIP/dit201-0000002d", "0?T3_emergency-calls,01234111111,1") in new stack
    -- Executing [s@T3_cos-all:10] Gosub("PJSIP/dit201-0000002d", "sub-lockphone-check,s,1") in new stack
    -- Executing [s@sub-lockphone-check:1] NoOp("PJSIP/dit201-0000002d", "SUB: LOCK PHONE CHECK") in new stack
    -- Executing [s@sub-lockphone-check:2] GotoIf("PJSIP/dit201-0000002d", "0?unlock") in new stack
    -- Executing [s@sub-lockphone-check:3] GotoIf("PJSIP/dit201-0000002d", "0?unlock") in new stack
    -- Executing [s@sub-lockphone-check:4] GotoIf("PJSIP/dit201-0000002d", "0?unlock") in new stack
    -- Executing [s@sub-lockphone-check:5] GotoIf("PJSIP/dit201-0000002d", "0?unlock") in new stack
    -- Executing [s@sub-lockphone-check:6] GotoIf("PJSIP/dit201-0000002d", "0?:unlock") in new stack
    -- Goto (sub-lockphone-check,s,12)
    -- Executing [s@sub-lockphone-check:12] Return("PJSIP/dit201-0000002d", "") in new stack
    -- Executing [s@T3_cos-all:11] Gosub("PJSIP/dit201-0000002d", "sub-local-dialing,s,1") in new stack
    -- Executing [s@sub-local-dialing:1] NoOp("PJSIP/dit201-0000002d", "Trying to determine if is a local extension") in new stack
    -- Executing [s@sub-local-dialing:2] GotoIf("PJSIP/dit201-0000002d", "0?:return") in new stack
    -- Goto (sub-local-dialing,s,5)
    -- Executing [s@sub-local-dialing:5] Return("PJSIP/dit201-0000002d", "") in new stack
    -- Executing [s@T3_cos-all:12] GotoIf("PJSIP/dit201-0000002d", "0?end-call") in new stack
    -- Executing [s@T3_cos-all:13] Set("PJSIP/dit201-0000002d", "OUTBOUND_PROFILE=") in new stack
    -- Executing [s@T3_cos-all:14] GotoIf("PJSIP/dit201-0000002d", "1?post-dialing") in new stack
    -- Goto (T3_cos-all,s,16)
    -- Executing [s@T3_cos-all:16] Goto("PJSIP/dit201-0000002d", "T3_cos-all-post,01234111111,1") in new stack
    -- Goto (T3_cos-all-post,01234111111,1)
    -- Executing [01234111111@T3_cos-all-post:1] NoOp("PJSIP/dit201-0000002d", "No valid number found") in new stack
    -- Executing [01234111111@T3_cos-all-post:2] ExecIf("PJSIP/dit201-0000002d", "0?Hangup()") in new stack
    -- Executing [01234111111@T3_cos-all-post:3] ForkCDR("PJSIP/dit201-0000002d", "e") in new stack
    -- Executing [01234111111@T3_cos-all-post:4] Goto("PJSIP/dit201-0000002d", "invalid-dest-cos,s,1") in new stack
    -- Goto (invalid-dest-cos,s,1)
    -- Executing [s@invalid-dest-cos:1] NoOp("PJSIP/dit201-0000002d", "Invalid Route Dialed in COS") in new stack
    -- Executing [s@invalid-dest-cos:2] GotoIf("PJSIP/dit201-0000002d", "0?end") in new stack
    -- Executing [s@invalid-dest-cos:3] GotoIf("PJSIP/dit201-0000002d", "0?end") in new stack
    -- Executing [s@invalid-dest-cos:4] Progress("PJSIP/dit201-0000002d", "") in new stack
    -- Executing [s@invalid-dest-cos:5] Playback("PJSIP/dit201-0000002d", "silence/1&cannot-complete-as-dialed&check-number-dial-again,noanswer") in new stack

PitzKey · January 9, 2025, 10:46pm

Looks like you have your dialing restrictions/rules in COS and there is no pattern that allows this to reach the main tenant.

DirectITServicesUK · January 10, 2025, 9:03am

The COS is default. How do I config this to allow internal DID calling? TIA for your help…

DirectITServicesUK · January 10, 2025, 9:36am

I’ve temporarily worked around this by creating an Outbound Route to the Tenant Trunk of the dialled party. This is ok for now as I have only just installed 2 tenants. I guess a properly configured COS would be preferred for 10+ tenants.

PitzKey · January 12, 2025, 3:09pm

Under Sttings → System General → Route Calls to Tenant DIDs Internally. Is that enabled?

DirectITServicesUK · January 13, 2025, 10:19am

Facepalm GIFs on GIPHY - Be Animated It is now! Thanks!