Can't Add softphone to extensions

[fil2658]

Good evening,
I installed the PBX for testing, I managed to add an extension but I can’t add a softphone to the extension… I tried them all, I turned off the Firewall, I opened the ports from 5060 to 5065 on the AWS hosting and I have them as well change on the client…it seems like a credentials problem but it isn’t…I guarantee it…copy/paste at least 100 times…but nothing…can you please help me??
A thousand thanks

[ferher1]

Hi there,

Which softphone are you using? You have a screenshot of your settings on the PBX?

[fil2658]

I installed from script (Debian and CentOS)same problem/error i think the configuration is Ok (easy)…I’ll find this errors with log viever /tools :
ERROR[943] loader.c: Error loading module ‘res_pjsip_phoneprov_provider.so’, missing dependency: res_phoneprov
ERROR[943] loader.c: Error loading module ‘res_hep_pjsip.so’, missing dependency: res_hep

That’s the login error ,the extension exist trust me:
2023-11-22 06:56:46] NOTICE[4069] res_pjsip/pjsip_distributor.c: Request ‘REGISTER’ from ‘“filippo” sip:145@3.77.204.99’ failed for ‘myip:5065’ (callid: HOttP6A7Jsj89fu…SVc5gKvKZ8KWsco) - Failed to authenticate
[2023-11-22 06:56:50] NOTICE[4069] res_pjsip/pjsip_distributor.c: Request ‘REGISTER’ from ‘“filippo” sip:145@3.77.204.99’ failed for ‘myip:5065’ (callid: MySCumbwgjHg4-EkjzGD-NY9tAxcZGiK) - No matching endpoint found after 3 tries in 3.497 ms
[2023-11-22 06:56:50] NOTICE[4069] res_pjsip/pjsip_distributor.c: Request ‘REGISTER’ from ‘“myextension” sip:145@3.77.204.99’ failed for ‘myip:5065’ (callid: MySCumbwgjHg4-EkjzGD-NY9tAxcZGiK) - No matching endpoint found after 4 tries in 3.538 ms
[2023-11-22 06:56:50] NOTICE[4069] res_pjsip/pjsip_distributor.c: Request ‘REGISTER’ from ‘“myextension” sip:145@3.77.204.99’ failed for ‘myip:5065’ (callid: MySCumbwgjHg4-EkjzGD-NY9tAxcZGiK) - Failed to authenticate
I opened range ports 5060-5065 on AWS Firewall and I tried with all client ports ports …but nothing
Any ideas??

[fil2658]

I tried many Mac Softphone “Telephone” for example or Zoiper for Iphone…no works

[miguel]

Show us a screenshot of how you are configuring the Zoiper or any other softphone.

On the other hand, I would like to know if you changed the default port for PJSIP or SIP on VitalPBX.

[fil2658]

Now I tried Linphone ,used thousands time never problems but doesn’t work

No ports sip changed
Thanks a lot in advance

[fil2658]

[miguel]

Have you clicked the red circle in the top bar to apply the changes on Asterisk?

[fil2658]

I can’t believe…my mistake …really sorry, did not think was an apply button (there is a green one to update changes)…thought was just to reload the page…really really thank you …now works perfect!!!