is there a way to record the calls before the extension is picked up
that means you should be able to record while the person-caller is on hold or listening to the IVR
No, the recordings start until the call is bridged with an extension.
is there a way to record the calls before the extension is picked up
that means you should be able to record while the person-caller is on hold or listening to the IVR
No, the recordings start until the call is bridged with an extension.