Call Recording can't play in Zoho CRM

[TienNguyen]

Hello Team,

I have integrated VitalPBX with ZohoCRM. When the incoming call is completed, I can’t play the call recording in Zoho CRM ( error message: “Voice recording doesn’t have a playable audio URL.”)

I already checked the URL recording in Zoho CRM is not correct

https://139.180.142.100.vultrusercontent.com/monitor/2023/11/12/154248-IN-NONE-0976995641-0916870770-1699774968.44.wav

Could you check and support me?

Thanks & Best Regards.
Tien.

[PitzKey]

Your URL is misconfigured. You need

https://centerpbx.ddns.net/monitor/2023/11/12/154248-IN-NONE-0976995641-0916870770-1699774968.44.wav

[TienNguyen]

Hi PitzKey,

This link URL (https://139.180.142.100.vultrusercontent.com/monitor/2023/11/12/154248-IN-NONE-0976995641-0916870770-1699774968.44.wav) is auto-created in Zoho CRM when incoming calls.

How do I configure the link URL correctly?

Best Regards.
Tien

[PitzKey]

What is your server’s hostname?

from bash:

hostname

For example:

[root@testlab1 ~]# hostname
testlab1.domain.local
[root@testlab1 ~]#

[miguel]

Configure your domain/FQDN in the System General module. The CRM takes this value when configured.

[TienNguyen]

Hi Team,

I fixed it.

Thanks for your support.

Best Regards.
Tien