Hi all. I am looking for user feedback on the Periodic Announcement function in a Call Queue.
For Example/ We have it set to ring for 5 minutes total, with a periodic message every 60 seconds, however, the message does not play. Everything else about the CQ appears to function well.
Vital Support has then advised that you cannot set it like this, the periodic announcement will never play while ringing devices. So, the Member Ring time must be set to a lower value, like 30 seconds, and the Retry parameter to 5, for example
Although this would seem illogical and impractical resulting in users having multiple missed calls for just one call, and if they did answer the call, would still have missed calls show on their Yealink, I did set as they instructed and that did not work either. All other functions worked but still no message.
Is someone able to test their CQ and tell me if they can get a periodic message to play. I believe there are some serious faults and flaws in this function but I do not have another Vital instance to test.
We are up to date with everything, 4.5.3-8