AEMBS
January 16, 2025, 7:04pm
1
Hi all, I am having issues finding out if the system controls how long a call can be on hold.
If I place a call on hold, after 5 minutes the call will end. If anyone knows what is causing this I would appreciate the help.
The call goes to an IVR, and from there, it goes to a ring group and one of the extensions picks up a call. After that, it is placed on hold.
AEMBS
January 16, 2025, 7:48pm
2
I think I found the setting. Under Settings> Device Profiles> Default PJSIP Profile in the General tab, there is RTP Timeout Hold option. It is set to end calls on hold after 300 sec.
VitalPBX v 4.2
1 Like
miguel
January 16, 2025, 10:49pm
3
Yes, that’s the parameter!
system
Closed
February 15, 2025, 10:49pm
4
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