Call Center (Que) Pause reasons

This is not an issue but more of a request for an option on VITAL4. Currently, the call center does not allow agents to pause the que with a reason from their desk phone. The agent is only able to pause the que with a feature code which does not log the agents reason for the pause unless the agent initiates the pause through the WebRtc phone.

What are the chances we can get the option where the agent can pause with reason via feature code available on VITAL4?



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