Hi Team,
I have tested the call transcription in CDRs using the OpenAI. It works very well, it detects language correctly (in my case Czech language).
I have also tried to send the Call Analysis Report, but here are two issues.
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The coding of the HTML page is not correct and the diacritics are not right
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the call summary, Issue type, call results, etc… are not in the detected language (in my case in Czech)
For issue 1. I tried to edit the HTML template, but cannot see any coding there.
Do you have any ideas or plans?
Thank you
Pavel