When generating an agent Pause report, in ‘Detailed report’, after ‘Show Queues’, we can ‘Show Reasons’. The system should list each reason and its respective Pauses, but for each listed reason, the stats show all breaks from all reasons.
In the attached screenshots, it is possible to see that I am listing the Pauses for three different ‘Reasons’, but the Pauses are always the same, at the same time with the same duration, clearly indicating that all breaks from all reasons are being listed.
Thank you for reporting, we’ll analyse it