Agent Pause wrong frequent cause

Hi Support,

we are having issues with the reporting of the frequent cause of agents pause.
this always appears to show the first reason for pausing by an agent and not by the frequent use below are screen shots for info

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Could you please check the detailed data displayed when you click on “Show queues”,


can you elaborate on you want me to do sorry.

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Please send a screenshot of the detailed data that appears when clicking on “Show Queues”: