Agent{exten} unavailable, QAgent is idle

My queue is set to ring unavailable agents, but it’s not ringing.

When checking hints, I see that the Agent5334 hint is Unavailable, although the QAGENT hint is idle.

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See below that the Agent5334 is monitoring the QAGENT hint

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Tried this on multiple systems all running version 3.1.5-1 and had the same issue, tested it with the main tenant and subtenants.

Is this the same issue (see link attached)?
What is your Asterisk Version? 18.8.0 had/has issues. Downgrade possible.

@mo10 My PBX is running on Asterisk 18.6.0-2

@techisnumberone I just tested this and got the same results, but I was able to fix it by adding the QAGENT hint to the database and setting it to NOT_INUSE asterisk -x"database put CustomDevstate QAGENT NOT_INUSE"
Note: you might have to restart asterisk to register the new hint state.

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So still Queue issues.

Hope VitalPBX Team can help and fix for everyone.

Issue again only for multi tenant?

The issue is on single and multi tenant systems, however, in a multi tenant environment you’ll need to add the QAGENT hint to database for all tenants (T2_QAGENT, T3_QAGENT etc…)

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@techisnumberone looks like this has been fixed in 3.1.5-2

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@EINM really? Again, nothing in the Changelog about it :cry:

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