If I look at the sonata dialer, when dialer make a call you create a call file like the following example and send to /var/spool/asterisk/
Channel: Local/201@sub-pbx-dialer/n
Callerid: “Sonata Dialer | 477719890” <477719890>
WaitTime: 30
MaxRetries: 0
RetryTime: 300
Context: sub-pbx-dialer
Extension: 477719890
Priority: 1
Setvar: TENANT=421915deea377c0d
Setvar: COS=cos-all
Setvar: QNAME=Q800
Setvar: AGENT_EXT=201
Setvar: CAMPAIGN=1
Setvar: CUSTOMER_PHONE=477719890
Setvar: FORCE_INTERCOM=yes
StartRetry: 1349
Maybe you can consider additional variables to be sent to ipbx.
Example :
If I have a prospect list
Contract Number, Name, Main Phone, Phone2, Phone3
111, John, 4444401,4444402,4444403
When uploading a prospect, I can determine from the list which field to send as a variable to ipbx
If the format is as above, the call file will be like this:
Channel: Local/201@sub-pbx-dialer/n
Callerid: “Sonata Dialer | 4444401” <4444401>
WaitTime: 30
MaxRetries: 0
RetryTime: 300
Context: sub-pbx-dialer
Extension: 4444401
Priority: 1
Setvar: TENANT=421915deea377c0d
Setvar: COS=cos-all
Setvar: QNAME=Q800
Setvar: AGENT_EXT=201
Setvar: CAMPAIGN=1
Setvar: CUSTOMER_PHONE=4444401
Setvar: FORCE_INTERCOM=yes
Setvar: CONTRACT_NUMBER=111
StartRetry: 1349
In the Agent report you can add additional variable fields that are sent, so that the format is
Contract Number, Disposition, Created At, Form Result.
And in the “Call By Agent” report you also add that field.
Contract Number, Date, Customer, Call Status, Duration