This seems to be an asterisk issue,
If you’re looking for a workaround without having to restart asterisk, you can manually edit the queue conf file located in /etc/asterisk/vitalpbx/queues__50-1-main.conf or in a multi tenant it will be /etc/asterisk/vitalpbx/queues__50-{tenant_number}-main.conf and add back the “announce=” option without specifying a file to play (see screenshot below), then do a core reload asterisk -x"core reload"
Then if you want, you can update and reload from the GUI again to remove the announce.
Yes @pbxprovider you are right about that.
What i meant with saying it’s an asterisk issue was, that asterisk should know to remove the announcement if it doesn’t exist in the conf file, and currently it’s not, even if you reload the queue module.
But you’re definitely right that vital should do it instead of you having to edit the files manually.