"Wait, We are processing some stuff!"

We have been running VitalPBX for 2 days, and today when trying to login to the webinterface (no reboot etc. has been done previous to this) - we just get a text saying;

Wait, We are processing some stuff!

It been like this for 4 hours,
Any hints on, what might cause this, and how to fix it?

That indicates that not all ports used are allowed between your computer and the PBX.

See the ports used here:


You will sure need:
80/443 and 3000/3005 in order to access the VPBX Dashboard.

hi :slightly_smiling_face:

thank you, however, I am on the same network as the server ?
so no firewall

Something is blocking it. Could also be the PBX’s firewall.

can I disable that firewall somehow?
(as it is already behind our firewall) - to test, if that is the isse


it is fail2ban that has blocked all the services
So, can I deactive fail2ban via SSH?

Never tried it, but you should be able to stop the service from SSH.

But IDK if you will be able to whitelist your IP in the GUI while the service is stopped.

Just change the IP on the PC trying to access the PBX.

every process was jailed by fail2ban and whole installation was corrupted.

Fail2ban wouldn’t corrupt your install, it can certainly block you from accessing your server but not corrupt it.

If you do have console access, check the fail2ban logs found in /var/log/fail2ban.log search for your ip and the jail fail2ban sent your ip to.

Here is an example with the test ip:

2021-08-17 08:59:47,964 fail2ban.filter         [1536]: INFO    [vitalpbx-gui] Found - 2021-08-17 08:59:47
2021-08-17 08:59:50,734 fail2ban.filter         [1536]: INFO    [vitalpbx-gui] Found - 2021-08-17 08:59:50
2021-08-17 08:59:51,088 fail2ban.actions        [1536]: NOTICE  [vitalpbx-gui] Ban

As you can see above, ip has been banned and sent to the vitalpbx-gui jail.

To check the jail status:

# list all your jails
fail2ban-client status 

|- Number of jail:      13
`- Jail list:   apache-auth, apache-badbots, apache-bfa, apache-modsecurity, apache-noscript, apache-overflows, apache-shellshock, asterisk-vpbx, dropbear, recidive, sshd, sshd-ddos, vitalpbx-gui

#Get the status of a specific jail, we got banned with
fail2ban-client status vitalpx-gui

Status for the jail: vitalpbx-gui
|- Filter
|  |- Currently failed: 0
|  |- Total failed:     4
|  `- File list:        /var/log/vitalpbx/authentications.log
`- Actions
   |- Currently banned: 1
   |- Total banned:     1
   `- Banned IP list:

To unban the ip from the jail:

fail2ban-client set vitalpbx-gui unbanip

Check your status again and your ip is now unbanned.

1 Like

Thank you for your post.
When you are writing, is exactly what happened (my apologies for the wrong description) however, even when the IP was no longer in “jail” etc.
Even after retart of service, even the server, the picture/text kept constant

When this message appears, it is usually because VitalPBX cannot connect with MySQL(MariaDB). You must check if MariaDB is running or not.

systemctl status mariadb.service

If VitalPBX cannot connect with the database is because MySQL is stopped or you assigned a password to the root/ombutel user.

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