### Author:  [@fnlauria](https://forums.vitalpbx.org/u/fnlauria)
#### Post date: [January 20, 2022, 11:19pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/1 "2022-01-20T23:19:59Z")
The Vpbx iPhone Mobile app is currently NOT in App Store.
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### Author:  [@arshadahmad](https://forums.vitalpbx.org/u/arshadahmad)
#### Post date: [January 30, 2022, 1:49am UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/2 "2022-01-30T01:49:03Z")
Hi
Its available either you can search VitXi or VitalPBX it will show up.
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### Author:  [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [January 31, 2022, 3:16pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/3 "2022-01-31T15:16:42Z")
Here are the links:
iOS
> **[VPBX Mobile](https://apps.apple.com/us/app/vpbx-mobile/id1531891852)**
>
> VitalPBX Mobile is a powerful softphone designed for your VitalPBX phone system. Easily register your extension using our QR code, make audio and video calls to other extensions in the office, and communicate with co-workers using our chat feature.
Android
>
>
> Use your VitalPBX office extension anywhere with VitalPBX Mobile...
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### Author:  [@fnlauria](https://forums.vitalpbx.org/u/fnlauria)
#### Post date: [January 31, 2022, 7:42pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/4 "2022-01-31T19:42:44Z")
We’re noticing some inconsistencies with this new app… sometimes the caller can be heard by the recipient, but the caller cannot hear the recipient. It appears to be mostly during internal-to-internal calls (although we have experienced it once or twice from external to internal).
Also, we can no longer seem to find a QR for the company directory / phonebook.
Wishing you hadn’t pulled the last version of the app from Apple Store… that one ‘worked’.
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### Author:  [@Horacio\_Guerra](https://forums.vitalpbx.org/u/Horacio_Guerra)
#### Post date: [January 31, 2022, 7:52pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/5 "2022-01-31T19:52:10Z")
We are experiencing the same issue on our end…mostly during internal to internal calls. Caller cannot hear the recipient.
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### Author:  [@mo10](https://forums.vitalpbx.org/u/mo10)
#### Post date: [January 31, 2022, 9:22pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/6 "2022-01-31T21:22:46Z")
Additionally on Android (Pixel 3) it consumes 7% battery just in the background. No calling.
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### Author:  [@admin](https://forums.vitalpbx.org/u/admin)
#### Post date: [January 31, 2022, 9:36pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/7 "2022-01-31T21:36:35Z")
You need to go to Settings and disable the app to work in Background.
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### Author:  [@mo10](https://forums.vitalpbx.org/u/mo10)
#### Post date: [January 31, 2022, 9:48pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/8 "2022-01-31T21:48:04Z")
If i do that then the app will tell me to change that every time i hit deny. And i can not click it away until i agree as the app says.
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### Author:  [@admin](https://forums.vitalpbx.org/u/admin)
#### Post date: [January 31, 2022, 10:01pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/9 "2022-01-31T22:01:36Z")
It does not matter, select Allow and then go to Phone Settings and look for the Battery option and optimize it.
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### Author:  [@mo10](https://forums.vitalpbx.org/u/mo10)
#### Post date: [January 31, 2022, 10:03pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/10 "2022-01-31T22:03:01Z")
I did and you see in the screenshot what happens everytime. This way i can not use the app.
The app forces me to disable optimization.
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### Author:  [@admin](https://forums.vitalpbx.org/u/admin)
#### Post date: [January 31, 2022, 10:32pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/11 "2022-01-31T22:32:58Z")
In your Android go to Settings, Apps, search for VitalPBX Mobile, tab Usage, Battery and deselect the Allow background activity option
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### Author:  [@fnlauria](https://forums.vitalpbx.org/u/fnlauria)
#### Post date: [January 31, 2022, 10:42pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/12 "2022-01-31T22:42:54Z")
Just to remind everyone… the original post (mine) is concerning the iPhone app, not the Android app.
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### Author:  [@mo10](https://forums.vitalpbx.org/u/mo10)
#### Post date: [January 31, 2022, 11:41pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/13 "2022-01-31T23:41:21Z")
That is right.
Please don’t forget to mark the post of Miguel as solution.
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### Author:  [@fnlauria](https://forums.vitalpbx.org/u/fnlauria)
#### Post date: [January 31, 2022, 11:48pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/14 "2022-01-31T23:48:54Z")
As my subsequent post/reply indicates (above), we are still having problems with this new app that need to be addressed.
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### Author:  [@Horacio\_Guerra](https://forums.vitalpbx.org/u/Horacio_Guerra)
#### Post date: [February 1, 2022, 7:22pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/15 "2022-02-01T19:22:37Z")
Yes, my concern was regarding the Vpbx iPhone mobile app. Not android!
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### Author:  [@mo10](https://forums.vitalpbx.org/u/mo10)
#### Post date: [February 1, 2022, 7:47pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/16 "2022-02-01T19:47:00Z")
> [@fnlauria](#):
>
> As my subsequent post/reply indicates (above), we are still having problems with this new app that need to be addressed.
Then you may also do another topic in the “VitalPBX Mobile” section since this topic here is called:
“Vpbx iPhone Mobile NOT in App Store” 😉
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### Author:  [@fnlauria](https://forums.vitalpbx.org/u/fnlauria)
#### Post date: [February 1, 2022, 9:31pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/17 "2022-02-01T21:31:46Z")
OR… I could wait for someone at VitalPBX to answer the same question - but they haven’t - which I posted via their helpdesk (Ticket ID: #1305).
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### Author:  [@admin](https://forums.vitalpbx.org/u/admin)
#### Post date: [February 1, 2022, 9:50pm UTC](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/18 "2022-02-01T21:50:06Z")
VitalPBX Mobile is an application that is offered free of charge to all our VitalPBX customers.
This app is based on the UK development ( [https://www.sessiontalk.co.uk/](https://www.sessiontalk.co.uk/)), currently it does not have the option to read phonebook through QR code.
To verify the audio problems we recommend you delete the App completely and install it again (this is to verify that you do not have old code). If after this you still have audio problems, please try to use another app to see if it works well.
Remember that with this new App it is not necessary to select the Push Notification option.
Also confirm that you are using Default PJSip Profile (Not webRTC).