# Voicemails Sending, but not Transcribing

**URL:** <https://forums.vitalpbx.org/t/voicemails-sending-but-not-transcribing/5805>\
**Category:** VitalPBX\
**Created:** [October 24, 2025, 2:04am UTC](https://forums.vitalpbx.org/t/voicemails-sending-but-not-transcribing/5805 "2025-10-24T02:04:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![glastender](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/g/898d66/32.png) [@glastender](https://forums.vitalpbx.org/u/glastender)\
**Post date:** [October 24, 2025, 2:04am UTC](https://forums.vitalpbx.org/t/voicemails-sending-but-not-transcribing/5805/1 "2025-10-24T02:04:09Z")

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Hello!  
We’re doing a free trial of the Enterprise edition of VitalPBX.  
Version is 4.5.1-4

While we were doing research, on the products feature page, it shows that voicemail and recording transcriptions are included: [Best PBX Features | VitalPBX - Advanced PBX System](https://vitalpbx.com/pbx-features/)

We have an account with openai and setup an API key. When we send voicemails, however, the emails are being sent, but the audio is not being transcribed.

I tested the API to make sure it was working using sendmail-openai and THEN the transcriptions work. Using the built-in /usr/share/vitalpbx/scripts/voicemail2email doesn’t transcribe the messages though.

I searched for troubleshooting instances and everything I’m finding says you need a Carrier Plus or Vital PBX one license. If that’s true, why then does it show that the Enterprise version should also work?

Plus, when I install the add-ons I get a green checkmark instead of the red ‘Buy License’ that appears for other à la carte add-ons.

I appreciate the help!

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**Author:** ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)\
**Post date:** [October 24, 2025, 2:05am UTC](https://forums.vitalpbx.org/t/voicemails-sending-but-not-transcribing/5805/2 "2025-10-24T02:05:13Z")

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Can you share screenshot of your settings? Are you working with main tenant?

You can find some logs related to this under /var/log/asterisk/

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**Author:** ![glastender](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/g/898d66/32.png) [@glastender](https://forums.vitalpbx.org/u/glastender)\
**Post date:** [October 24, 2025, 12:46pm UTC](https://forums.vitalpbx.org/t/voicemails-sending-but-not-transcribing/5805/3 "2025-10-24T12:46:02Z")

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I apologize, but I got it to work before this finished posting.

I reinstalled the Voice Hub and AI Assistants add on. This time, an extra option appeared in the extension module under the Voicemail tab called ‘Recordings Transcription’. I enabled the feature and now the transcriptions are working correctly.

The option didn’t originally appear, but reinstalling the add-ons fixed the issue.

Thank you!

 ![Screenshot 2025-10-23 150920](https://forums.vitalpbx.org/uploads/default/original/2X/9/9cc5337a868f7538c9463e0c85955adbe721bc83.png)

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**Author:** ![system](https://forums.vitalpbx.org/uploads/default/original/1X/672b458a1d454755270c2c16adc5316b641c3c6a.png) [@system](https://forums.vitalpbx.org/u/system)\
**Post date:** [November 23, 2025, 12:46pm UTC](https://forums.vitalpbx.org/t/voicemails-sending-but-not-transcribing/5805/4 "2025-11-23T12:46:27Z")

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