# Vitxy - CRM URL **URL:** \ **Category:** VitXi WebRTC\ **Created:** [July 28, 2021, 7:20pm UTC](https://forums.vitalpbx.org/t/vitxy-crm-url/167 "2021-07-28T19:20:19Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![MASTERING\_VOIP](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/mastering_voip/32/351_2.png) [@MASTERING\_VOIP](https://forums.vitalpbx.org/u/MASTERING_VOIP)\ **Post date:** [July 28, 2021, 7:20pm UTC](https://forums.vitalpbx.org/t/vitxy-crm-url/167/1 "2021-07-28T19:20:19Z")
Hi VitalPBX 1. Can you check why, queue value empty ? I create queue 200 and queue member 201, when i call to queue 200 and receive by ext 201, value queue on crm popup is empty. Array ( [call\_type] =\> incoming [caller\_name] =\> agent03 [caller\_number] =\> 203 [callee\_name] =\> agent02 [callee\_number] =\> 202 [queue] =\> ) Please see screenshoot on below ![base_url](https://forums.vitalpbx.org/uploads/default/original/1X/c400e8aee491f5cbf930f6cc7625426b9f51551c.png) 1. Can you add a DID variable to CRM URL? Example : Our call center has 2 DID numbers from Trunk, I want to know from which DID source call. 2. How to add other variables, for example: when a customer makes a call to our call center and enters the ivr, then the customer is asked to enter the “booking id” number. I want to send the variable to vitxy CRM URL 3. Can you add a {UNIQID} variable or a {LINKEDID} call as a variable? 4. Can you add an “Automatic Popup” option? The current state of the “user” must click the CRM icon. If “Automatic Popup” there is another option “when call ringing” or answer. 5. When a user makes an outgoing call, can you add a “call\_id” variable or a linkedID/UniqID variable? Thanks ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [July 28, 2021, 10:46pm UTC](https://forums.vitalpbx.org/t/vitxy-crm-url/167/2 "2021-07-28T22:46:33Z")
Hi! > [@MASTERING\_VOIP](#): > > 1. Can you check why, queue value empty ? In incoming call modal, is the queue name displayed? > [@MASTERING\_VOIP](#): > > - Can you add a DID variable to CRM URL? Example : Our call center has 2 DID numbers from Trunk, I want to know from which DID source call. Sure, we can add this dynamic value to the url for the next version > [@MASTERING\_VOIP](#): > > - Can you add a {UNIQID} variable or a {LINKEDID} call as a variable? We will consider these variables for a future release. > [@MASTERING\_VOIP](#): > > Can you add an “Automatic Popup” option? The current state of the “user” must click the CRM icon. > If “Automatic Popup” there is another option “when call ringing” or answer. We will add this option for the next version. You should only bear in mind that if you have configured the url execution mode to “in a new window”, this option is subject to browser permissions, since some browsers block pop-up windows when it is executed automatically (without user interaction ). > [@MASTERING\_VOIP](#): > > When a user makes an outgoing call, can you add a “call\_id” variable or a linkedID/UniqID variable? Would these be the same variables described in point number 4? ---
**Author:** ![MASTERING\_VOIP](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/mastering_voip/32/351_2.png) [@MASTERING\_VOIP](https://forums.vitalpbx.org/u/MASTERING_VOIP)\ **Post date:** [July 29, 2021, 1:34am UTC](https://forums.vitalpbx.org/t/vitxy-crm-url/167/3 "2021-07-29T01:34:11Z")
> [@maynor](#): > > In incoming call modal, is the queue name displayed? In URL preview, queue number, but is ok if you also add queue name Current : URL Preview: [https://sip.example.com/popup.php?call\_type={call\_type}&caller\_name={caller\_name}&caller\_number={caller\_number}&callee\_name={callee\_name}&callee\_number={callee\_number}&queue={queue}](https://sip.example.com/popup.php?call_type=%7Bcall_type%7D&caller_name=%7Bcaller_name%7D&caller_number=%7Bcaller_number%7D&callee_name=%7Bcallee_name%7D&callee_number=%7Bcallee_number%7D&queue=%7Bqueue%7D) Next : URL Preview: [https://sip.example.com/popup.php?call\_type={call\_type}&caller\_name={caller\_name}&caller\_number={caller\_number}&callee\_name={callee\_name}&callee\_number={callee\_number}&queue\_name={queue\_name}&queue\_number={queue\_number}](https://sip.example.com/popup.php?call_type=%7Bcall_type%7D&caller_name=%7Bcaller_name%7D&caller_number=%7Bcaller_number%7D&callee_name=%7Bcallee_name%7D&callee_number=%7Bcallee_number%7D&queue_name=%7Bqueue_name%7D&queue_number=%7Bqueue_number%7D) > [@maynor](#): > > Sure, we can add this dynamic value to the url for the next version OK Sir, thx > [@maynor](#): > > We will consider these variables for a future release. > [@maynor](#): > > We will add this option for the next version. You should only bear in mind that if you have configured the url execution mode to “in a new window”, this option is subject to browser permissions, since some browsers block pop-up windows when it is executed automatically (without user interaction ). Yes, Option “Pop-up” and “not-popup”. 1. “With Pop-up” Manual Pop-up (with user interaction) on New Tab. Automatic Pop-up on New Tab → option “when call is ringing” or “when call in accepted” 2. “With Not Pop-up” URL still executing without popup, sometime we need to Save Data From A Call to other database. Example : URL Preview: [https://sip.example.com/popup.php?call\_type={call\_type}&caller\_name={caller\_name}&caller\_number={caller\_number}&callee\_name={callee\_name}&callee\_number={callee\_number}&queue\_name={queue\_name}&queue\_number={queue\_number}](https://sip.example.com/popup.php?call_type=%7Bcall_type%7D&caller_name=%7Bcaller_name%7D&caller_number=%7Bcaller_number%7D&callee_name=%7Bcallee_name%7D&callee_number=%7Bcallee_number%7D&queue_name=%7Bqueue_name%7D&queue_number=%7Bqueue_number%7D) on popup.php we will make connected to our database and insert all value. > [@maynor](#): > > Would these be the same variables described in point number 4? Yes Sir, Thanks ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [July 29, 2021, 5:40pm UTC](https://forums.vitalpbx.org/t/vitxy-crm-url/167/4 "2021-07-29T17:40:01Z")
But, the number of the queue is replaced correctly when opening the URL of the CRM? or not shown? ---
**Author:** ![MASTERING\_VOIP](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/mastering_voip/32/351_2.png) [@MASTERING\_VOIP](https://forums.vitalpbx.org/u/MASTERING_VOIP)\ **Post date:** [July 29, 2021, 11:46pm UTC](https://forums.vitalpbx.org/t/vitxy-crm-url/167/5 "2021-07-29T23:46:32Z")
Hi Sir, “Not shown” Thanks ---
**Author:** ![MASTERING\_VOIP](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/mastering_voip/32/351_2.png) [@MASTERING\_VOIP](https://forums.vitalpbx.org/u/MASTERING_VOIP)\ **Post date:** [August 2, 2021, 4:24am UTC](https://forums.vitalpbx.org/t/vitxy-crm-url/167/6 "2021-08-02T04:24:03Z")
Everyone expects to be integrated with the CRM app. how to do popup in their crm app when incoming call, how to do outbound call etc. As a programmer, I hope to be able to modify the source webrtc frontend. Maybe you should consider creating a separate “frontend” module that can be modified by the programmer so that it is free to integrate with the app crm. This module can be freely embed in their CRM source app, the programmer displays customer data based on the variables received from the ipbx tel system. ---
**Author:** ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)\ **Post date:** [August 2, 2021, 3:06pm UTC](https://forums.vitalpbx.org/t/vitxy-crm-url/167/7 "2021-08-02T15:06:12Z")
@MASTERING_VOIP, our applications are closed source. We do the modifications according to the customers’ needs. If you need an open-source application, here is a project that you can modify according to your needs. > **[GitHub - InnovateAsterisk/Browser-Phone: A fully featured browser based...](https://github.com/InnovateAsterisk/Browser-Phone)** > > A fully featured browser based WebRTC SIP phone for Asterisk - GitHub - InnovateAsterisk/Browser-Phone: A fully featured browser based WebRTC SIP phone for Asterisk ---
**Author:** ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)\ **Post date:** [August 2, 2021, 4:11pm UTC](https://forums.vitalpbx.org/t/vitxy-crm-url/167/8 "2021-08-02T16:11:43Z")