# VitXi server registration issue: How to permanently fixe?
**URL:** https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911
**Category:** VitXi WebRTC
**Created:** [July 4, 2023, 5:48pm UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911 "2023-07-04T17:48:08Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@gmap](https://forums.vitalpbx.org/u/gmap)
#### Post date: [July 4, 2023, 5:48pm UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/1 "2023-07-04T17:48:08Z")
Hello dear team
We are facing from time to time the disconnection of VitXi from the Pbx server.
We are wondering how to fix it permanently as it’s disturbing client’s users.
Most of time it’s working fine but there are sometimes it decides to disconnect and show bellow message without us or client to touch anything, after sometime, it decides to come live again.
Sometimes when it goes offline, we need to restart the whole server to fix it. Some others time we dont even need to restart or touch anything.
We users in multiple countries and when this issue occures, all are impacted.
Now we want to understand:
- Why does it work like that?
- What do we need to do so that it can be fixed permanently?
Thanks a lot
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### Author:  [@mohamed.soliman](https://forums.vitalpbx.org/u/mohamed.soliman)
#### Post date: [July 8, 2023, 2:58am UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/2 "2023-07-08T02:58:36Z")
I think the issue is in SSL certificate
Check the certificate chain
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### Author:  [@gmap](https://forums.vitalpbx.org/u/gmap)
#### Post date: [July 10, 2023, 10:36am UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/3 "2023-07-10T10:36:23Z")
Hello dear @mohamed.soliman
Thanks for you suggestion
As we use Let’s Encrypt, should we use a paid Certificate for more stability?
The Service work and sometime it decides to not work
Thanks again
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### Author:  [@mohamed.soliman](https://forums.vitalpbx.org/u/mohamed.soliman)
#### Post date: [July 10, 2023, 10:49am UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/4 "2023-07-10T10:49:10Z")
For more stability use paid certificate
But in the meantime distribute R3 CA on the client devices
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### Author:  [@gmap](https://forums.vitalpbx.org/u/gmap)
#### Post date: [July 10, 2023, 10:55am UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/5 "2023-07-10T10:55:07Z")
hello dear @mohamed.soliman
Thanks for your reply
> [@mohamed.soliman](#):
>
> But in the meantime distribute R3 CA on the client devices
How do we do this?
> [@mohamed.soliman](#):
>
> For more stability use paid certificate
Sure, we are going to take a Sectigo Certificate
Thanks a lot
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### Author:  [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)
#### Post date: [July 11, 2023, 8:14am UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/6 "2023-07-11T08:14:41Z")
Can the client machine access the WSS ports?
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### Author:  [@gmap](https://forums.vitalpbx.org/u/gmap)
#### Post date: [July 11, 2023, 8:31am UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/7 "2023-07-11T08:31:54Z")
hello dear @PitzKey
I’m not sure i understood your kind question, but, the VitXi users are connected all the day, sometime, the next day when they want to use VitXi, the notice that red message and try several times to refresh the browser with no success until we restarted the server.
yesterday we changed the SSL Certificate, we removed Let’s Encrypt and chosed a paid option from Sectigo, as of now, service seams to work, so we will monitor to see if it will go down again or not.
Also, can you help to know how to **distribute R3 CA on the client devices**? and what will be the purpose of this action?
Best regards
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### Author:  [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)
#### Post date: [July 11, 2023, 8:45am UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/8 "2023-07-11T08:45:49Z")
The connection happens over a websocket. Please check if they can reach the following URL while they have issues registering.
`https://your-pbx-domain.com:8089/ws`
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### Author:  [@gmap](https://forums.vitalpbx.org/u/gmap)
#### Post date: [July 11, 2023, 9:12am UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/9 "2023-07-11T09:12:50Z")
sure dear @PitzKey
We will check the same and let you know!
Any idea regarding **distribute R3 CA on the client devices**?
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### Author:  [@gmap](https://forums.vitalpbx.org/u/gmap)
#### Post date: [July 11, 2023, 9:21am UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/10 "2023-07-11T09:21:26Z")
Hello dear @PitzKey
Is it normal to show this?
How do we fix?
Best regards
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### Author:  [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)
#### Post date: [July 11, 2023, 9:38am UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/11 "2023-07-11T09:38:03Z")
> [@gmap](#):
>
> Is it normal to show this?
Yes it is. Do you have trouble now to register from this PC?
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### Author:  [@gmap](https://forums.vitalpbx.org/u/gmap)
#### Post date: [July 11, 2023, 10:29am UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/12 "2023-07-11T10:29:16Z")
hello dear @PitzKey
No trouble, i’m connected, but one of my clients just told me he was disconnected for arround 10 minutes then system came again live by itself.
This is a huge problem with our client as he doesnt want to have such down times
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### Author:  [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)
#### Post date: [July 11, 2023, 11:34am UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/13 "2023-07-11T11:34:39Z")
Can you ask them to try that link _while_ they cannot register?
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### Author:  [@gmap](https://forums.vitalpbx.org/u/gmap)
#### Post date: [July 11, 2023, 11:45am UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/14 "2023-07-11T11:45:43Z")
yes, already asked them
Will this help to determine the issue?
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### Author:  [@mohamed.soliman](https://forums.vitalpbx.org/u/mohamed.soliman)
#### Post date: [July 12, 2023, 12:11pm UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/15 "2023-07-12T12:11:44Z")
> [@gmap](#):
>
> Any idea regarding **distribute R3 CA on the client devices**?
Check this topic
> **[Chain of Trust - Let's Encrypt](https://letsencrypt.org/certificates/)**
>
> Root Certificates Our roots are kept safely offline. We issue end-entity certificates to subscribers from the intermediates in the next section. For additional compatibility as we submit our new Root X2 to various root programs, we have also...
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### Author:  [@gmap](https://forums.vitalpbx.org/u/gmap)
#### Post date: [December 19, 2023, 1:47pm UTC](https://forums.vitalpbx.org/t/vitxi-server-registration-issue-how-to-permanently-fixe/2911/16 "2023-12-19T13:47:10Z")
Hello dear @mohamed
We have now upgraded our sectigo custom Certificate
Now, the Web Socket is randomly woking, sometime it reachable sometime not.
For the certificate, the CA CHAIN contains 3 “certificates”, should add them all?
Could this be the issue?
@PitzKey please have also a look here please