# Vitxi IOS - Session Registration Failed

**URL:** <https://forums.vitalpbx.org/t/vitxi-ios-session-registration-failed/864>\
**Category:** VitalPBX Mobile\
**Created:** [January 11, 2022, 10:22pm UTC](https://forums.vitalpbx.org/t/vitxi-ios-session-registration-failed/864 "2022-01-11T22:22:50Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![vividtelecom](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/v/85f322/32.png) [@vividtelecom](https://forums.vitalpbx.org/u/vividtelecom)\
**Post date:** [January 11, 2022, 10:22pm UTC](https://forums.vitalpbx.org/t/vitxi-ios-session-registration-failed/864/1 "2022-01-11T22:22:50Z")

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We are using the Vitxi App which is working fine however with PUSH after a number of days we received “Session Registration Failed”.

The extension is unregistered and then we register it again and it works.

Is there anyway we can stop this.

Is there a setting under PJSIP that we can stop this from happening as customers are complaining

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**Author:** ![ddavila](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/d/f1d935/32.png) [@ddavila](https://forums.vitalpbx.org/u/ddavila)\
**Post date:** [January 11, 2022, 10:24pm UTC](https://forums.vitalpbx.org/t/vitxi-ios-session-registration-failed/864/2 "2022-01-11T22:24:58Z")

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Hello, Welcome to the community! 😀  
We recommend using VitalPBX Mobile as we no longer support VitXi +  
Regards,

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**Author:** ![vividtelecom](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/v/85f322/32.png) [@vividtelecom](https://forums.vitalpbx.org/u/vividtelecom)\
**Post date:** [January 11, 2022, 10:37pm UTC](https://forums.vitalpbx.org/t/vitxi-ios-session-registration-failed/864/3 "2022-01-11T22:37:23Z")

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Hi,  
If we use VitalPBX then it eliminates the use of paying for a whitelabel control panel as it allows customers to know what portal we use?

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**Author:** ![gmap](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/g/7bcc69/32.png) [@gmap](https://forums.vitalpbx.org/u/gmap)\
**Post date:** [September 19, 2022, 8:47am UTC](https://forums.vitalpbx.org/t/vitxi-ios-session-registration-failed/864/4 "2022-09-19T08:47:45Z")

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Hello team  
We are using the VitalPBX application as well and having same issue.

When we receive these notification then onces we open the app, it again register.  
seams like when app is running in background, sometime it fails to register.

 ![image](https://forums.vitalpbx.org/uploads/default/original/2X/8/89dd8eb429f7c4d83997a2a78b2c83ad52c9b01d.jpeg)

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**Author:** ![mo10](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mo10](https://forums.vitalpbx.org/u/mo10)\
**Post date:** [September 19, 2022, 8:59am UTC](https://forums.vitalpbx.org/t/vitxi-ios-session-registration-failed/864/5 "2022-09-19T08:59:31Z")

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> [@gmap](#):
>
> fails to register

Please check this. It was posted today:

> [@VitalPBX Push Notification server Perfomance](https://forums.vitalpbx.org/t/vitalpbx-push-notification-server-perfomance/1742/3):
>
> We have just migrated the push server to one with more resources. The push IP changed to: 35.172.169.59, please add it to the white list. Sorry in advance for the inconvenience.

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**Author:** ![gmap](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/g/7bcc69/32.png) [@gmap](https://forums.vitalpbx.org/u/gmap)\
**Post date:** [September 19, 2022, 9:30am UTC](https://forums.vitalpbx.org/t/vitxi-ios-session-registration-failed/864/6 "2022-09-19T09:30:50Z")

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Thanks, we have whitelisted the IP, let’s see if we will have same issue again

Best regards