# VitXi extension not registered unble to call **URL:** \ **Category:** VitalPBX\ **Created:** [June 12, 2024, 3:07pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-registered-unble-to-call/4167 "2024-06-12T15:07:29Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![jatin](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/jatin/32/2662_2.png) [@jatin](https://forums.vitalpbx.org/u/jatin)\ **Post date:** [June 12, 2024, 3:07pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-registered-unble-to-call/4167/1 "2024-06-12T15:07:29Z")
Hi there, I am new to VitalPBX, I manage to install Vitxi, however my extension in not registered, I tried to troubleshoot by following some post but not luck. Can someone help me in this regards. Thanks ![Capture](https://forums.vitalpbx.org/uploads/default/original/2X/0/0b8f27f00ce26e3bfde93980401734507b6feccd.png) ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [June 12, 2024, 3:11pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-registered-unble-to-call/4167/2 "2024-06-12T15:11:16Z")
Hi! Please ensure that you have followed the steps outlined in our wiki.: [Introduction  – VitalPBX Wiki](https://wiki.vitalpbx.com/wiki/vitxi/introduction-23/) Regards! ---
**Author:** ![jatin](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/jatin/32/2662_2.png) [@jatin](https://forums.vitalpbx.org/u/jatin)\ **Post date:** [June 13, 2024, 1:38pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-registered-unble-to-call/4167/3 "2024-06-13T13:38:56Z")
Thanks for your reply, I had followed the guide when I setup VitXi, but yet I am facing problems. If you could suggest me any particular remedy. Thanks ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [June 27, 2024, 10:19pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-registered-unble-to-call/4167/4 "2024-06-27T22:19:05Z")
Sorry for the delayed response, Please check if ports **6001** and **8089** are open on any active firewalls. Also, have you installed a valid SSL certificate? Additionally, you can update to the latest version of VitXi: [VitXi WebRTC 4.1.0.0 Update](https://forums.vitalpbx.org/t/vitxi-webrtc-4-1-0-0-update-available/4214). ---
**Author:** ![jatin](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/jatin/32/2662_2.png) [@jatin](https://forums.vitalpbx.org/u/jatin)\ **Post date:** [June 29, 2024, 7:44am UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-registered-unble-to-call/4167/5 "2024-06-29T07:44:06Z")
Thank for the reply, I have had ports **6001** and **8089** are open on active firewalls. and have installed a valid SSL certificate but still i get error saying connection to your server could not established and my extension shows unregistered. I have attached the screenshots. Thanks ![error](https://forums.vitalpbx.org/uploads/default/original/2X/c/c6a03cd7e21dedae393a188127ae986b0cdc1134.png) ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [July 1, 2024, 5:12pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-registered-unble-to-call/4167/6 "2024-07-01T17:12:36Z")
Please run the following commands: `cd /usr/share/vitxi/` `chown www-data:www-data frontend` `chown www-data:www-data backend` `chown -R www-data:www-data backend` `chmod 755 backend` `find backend -type f -exec chmod 644 {} \;` `find backend -type d -exec chmod 755 {} \;` `firewall-cmd --permanent --zone=public --add-port=6001/tcp` `firewall-cmd --reload` `cd /usr/share/vitxi/backend/` `php artisan websockets:ssl-config` `systemctl restart vitxi` `systemctl restart vitxi-worker` ---
**Author:** ![jatin](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/jatin/32/2662_2.png) [@jatin](https://forums.vitalpbx.org/u/jatin)\ **Post date:** [July 5, 2024, 4:17pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-registered-unble-to-call/4167/7 "2024-07-05T16:17:21Z")
Hi there, thanks for reply and suggestions, I ran all suggested commands, however it does not resolve the issue. When I ran command `php artisan websockets:ssl-config` it got following error: Could not open input file: artisan I don’t know what does it means? Is that any other solution? Thanks ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [July 5, 2024, 4:49pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-registered-unble-to-call/4167/8 "2024-07-05T16:49:21Z")
Hi, Sorry, I forgot to add a command before `php artisan websockets:ssl-config`. I have edited my previous response. Could you please try again? Please remember that it is necessary to have configured an FQDN and a valid certificate, as VitXi requires it. Best regards, ---
**Author:** ![jatin](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/jatin/32/2662_2.png) [@jatin](https://forums.vitalpbx.org/u/jatin)\ **Post date:** [July 6, 2024, 1:26am UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-registered-unble-to-call/4167/9 "2024-07-06T01:26:17Z")
> [@maynor](#): > > systemctl restart vitxi-worker Hi, thanks for the reply, I tried edited commands , now I do not get error of “server connection” however my extension still shows “unregistered”. also I have configured valid FQDN with valid certificate but still my vtixi extension not registered. any other solution? Thanks ---
**Author:** ![jatin](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/jatin/32/2662_2.png) [@jatin](https://forums.vitalpbx.org/u/jatin)\ **Post date:** [July 6, 2024, 1:41am UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-registered-unble-to-call/4167/10 "2024-07-06T01:41:33Z")
Hi, it is working perfectly now, I had to reset and reassign extension, it is working perfectly. I am really thankful to you for your help, Thanks ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [July 8, 2024, 2:19pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-registered-unble-to-call/4167/11 "2024-07-08T14:19:09Z")
Perfect! I’m glad to help! ---
**Author:** ![system](https://forums.vitalpbx.org/uploads/default/original/1X/672b458a1d454755270c2c16adc5316b641c3c6a.png) [@system](https://forums.vitalpbx.org/u/system)\ **Post date:** [August 7, 2024, 2:19pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-registered-unble-to-call/4167/12 "2024-08-07T14:19:22Z")
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