# VitXi Extension not able to make or recieve calls **URL:** \ **Category:** VitXi WebRTC\ **Created:** [October 29, 2024, 6:02pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618 "2024-10-29T18:02:20Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Janpreet](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/j/48db29/32.png) [@Janpreet](https://forums.vitalpbx.org/u/Janpreet)\ **Post date:** [October 29, 2024, 6:02pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/1 "2024-10-29T18:02:20Z")
I installed Vitxi and initially extension was not registering so I followed these steps : > `cd /usr/share/vitxi/backend/` > `php artisan logs:clear` > `php artisan websockets:ssl-config` > `systemctl restart vitxi` > `systemctl restart vitxi-worker` systemctl restart vitxi-worker gave me error : > ● vitxi-worker.service - VitXi Worker Service > Loaded: loaded (/lib/systemd/system/vitxi-worker.service; enabled; vendor preset: enabled) > Active: failed (Result: exit-code) since Tue 2024-10-29 13:18:07 EDT; 10min ago > Process: 16993 ExecStartPre=/usr/bin/php artisan crontab:update (code=exited, status=1/FAILURE) > CPU: 220ms > > Oct 29 13:18:07 yyy.ca systemd[1]: Failed to start VitXi Worker Service. > Oct 29 13:18:07 yyy.ca systemd[1]: vitxi-worker.service: Scheduled restart job, restart counter is at 5. > Oct 29 13:18:07 yyy.ca systemd[1]: Stopped VitXi Worker Service. > Oct 29 13:18:07 yyy.ca systemd[1]: vitxi-worker.service: Start request repeated too quickly. > Oct 29 13:18:07 yyy.ca systemd[1]: vitxi-worker.service: Failed with result ‘exit-code’. > Oct 29 13:18:07 yyy.ca systemd[1]: Failed to start VitXi Worker Service. Now atleast extension is able to register but when I make a call, it hangs-up as soon as other party answers and for incoming it goes straight to Voicemail. Can you please help? Thanks ---
**Author:** ![Janpreet](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/j/48db29/32.png) [@Janpreet](https://forums.vitalpbx.org/u/Janpreet)\ **Post date:** [October 31, 2024, 1:21pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/2 "2024-10-31T13:21:35Z")
Hello, can someone please make a suggestion or provide some tip on this? I have tried various things but none worked. ☹ ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [October 31, 2024, 3:00pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/3 "2024-10-31T15:00:26Z")
Hello! Could you please send us screenshots of your default WebRTC profile and RTP settings, Regards, ---
**Author:** ![Janpreet](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/j/48db29/32.png) [@Janpreet](https://forums.vitalpbx.org/u/Janpreet)\ **Post date:** [October 31, 2024, 3:15pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/4 "2024-10-31T15:15:11Z")
Here you : ![RTP](https://forums.vitalpbx.org/uploads/default/original/2X/7/75fc2090c3a1101182dfa22a0e1c7d21d077acd8.png) ![webrtc](https://forums.vitalpbx.org/uploads/default/original/2X/0/0624d5bf7f5f4a4c9b44d770c44e198d81848c11.png) ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [October 31, 2024, 3:25pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/5 "2024-10-31T15:25:23Z")
Please make the following changes: **Max Video Streams:** 35 **Max Audio Streams:** 35 **RTP Keepalive:** 1 **RTP Timeout:** 0 **DTLS Verify:** Fingerprint **Direct Media:** No Save and apply changes. Also, make sure that the extensions used by VitXi users have this profile assigned to them. ---
**Author:** ![Janpreet](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/j/48db29/32.png) [@Janpreet](https://forums.vitalpbx.org/u/Janpreet)\ **Post date:** [October 31, 2024, 3:35pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/6 "2024-10-31T15:35:01Z")
Now, incoming and outgoing calls are working but its one-way audio. In the browser, I can hear the other party but other party can’t hear. ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [October 31, 2024, 3:49pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/7 "2024-10-31T15:49:03Z")
Is your PBX behind a one-to-one NAT? ---
**Author:** ![Janpreet](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/j/48db29/32.png) [@Janpreet](https://forums.vitalpbx.org/u/Janpreet)\ **Post date:** [October 31, 2024, 3:51pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/8 "2024-10-31T15:51:05Z")
Its on Vultr’s cloud Compute and has it’s static Public IP. I am not sure if it’s behind 1-1 NAT. ---
**Author:** ![Janpreet](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/j/48db29/32.png) [@Janpreet](https://forums.vitalpbx.org/u/Janpreet)\ **Post date:** [November 1, 2024, 3:17pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/9 "2024-11-01T15:17:15Z")
Any suggestion or tips I can try to resolve one-way audio issue please? ---
**Author:** ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)\ **Post date:** [November 1, 2024, 10:21pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/10 "2024-11-01T22:21:39Z")
Set up the Public and Private IP of your server in the PJSIP Settings module. ---
**Author:** ![Janpreet](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/j/48db29/32.png) [@Janpreet](https://forums.vitalpbx.org/u/Janpreet)\ **Post date:** [November 2, 2024, 3:20am UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/11 "2024-11-02T03:20:04Z")
VitalPBX is on VPS on Vultr. I don’t believe it has Private IP. So this is what I configured : ![pjsip](https://forums.vitalpbx.org/uploads/default/original/2X/8/864df8887c10d9dc8b9edd195045eb8d5851f193.png) I have tried with or without 127.0.0.1/8 in the Private address but still it’s one-way audio. On the side note, I have no issue with Deskphone. Only with VitXi WebRTC ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [November 5, 2024, 4:03pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/12 "2024-11-05T16:03:59Z")
Hello, Sorry for the delay in the response, In addition, configure the local and public address in the RTP Settings module: ![image](https://forums.vitalpbx.org/uploads/default/original/2X/e/ef69607348c24d4c224cc73ea3ccab7f1c9e3fa5.png) ---
**Author:** ![Janpreet](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/j/48db29/32.png) [@Janpreet](https://forums.vitalpbx.org/u/Janpreet)\ **Post date:** [November 5, 2024, 4:16pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/13 "2024-11-05T16:16:40Z")
Can you clarify what is my Local Address? I looked everywhere on Vultr VPS but can’t seem to find Private IP of the server. ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [November 5, 2024, 5:56pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/14 "2024-11-05T17:56:55Z")
Could you please check if there is an option labeled “Enable Private Network” enabled in the Network settings? Additionally, if you do not have a private IP, the issue may be that the RTP ports are not enabled in your Vultr instance’s firewall. Could you confirm whether the port range from 10000 to 20000 is open? ---
**Author:** ![Janpreet](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/j/48db29/32.png) [@Janpreet](https://forums.vitalpbx.org/u/Janpreet)\ **Post date:** [November 5, 2024, 6:43pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/15 "2024-11-05T18:43:22Z")
I couldn’t find Enable Private Network on Vultr but I managed to enable Vultr Firewall. As soon as I enabled the firewall, everything stopped working (understandably), So I had to open these ports : ![vultrports](https://forums.vitalpbx.org/uploads/default/original/2X/b/be4d2bf466e3160690b8e00ab23988d14da792b8.png) Everything appears to work except VitXi, now extension is not registering at all ☹ ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [November 5, 2024, 8:11pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/16 "2024-11-05T20:11:21Z")
Do you get any error messages in VitXi or does the extension just appear as unregistered? ---
**Author:** ![Janpreet](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/j/48db29/32.png) [@Janpreet](https://forums.vitalpbx.org/u/Janpreet)\ **Post date:** [November 5, 2024, 8:41pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/17 "2024-11-05T20:41:08Z")
No error, it’s just shows red dot and says unregistered ---
**Author:** ![TELECOMIN](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/telecomin/32/646_2.png) [@TELECOMIN](https://forums.vitalpbx.org/u/TELECOMIN)\ **Post date:** [November 6, 2024, 5:14am UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/18 "2024-11-06T05:14:26Z")
Hi, Facing a similar kind of issue. The extension is showing registered but getting error “Timeout waiting for socket to open”. It’s an old installation and was working fine. Nothing changed. ![image](https://forums.vitalpbx.org/uploads/default/original/2X/a/a73f3b83493af1aea565f37db51da776c5e5dbb5.png) Extension is showing registered, I can make calls but keep getting this error. Plus, it stopped showing the Call history. ![image](https://forums.vitalpbx.org/uploads/default/original/2X/f/fd535edb618f0f6f7654659ed19cef9192867512.png) System info - ![image](https://forums.vitalpbx.org/uploads/default/original/2X/a/a74010f4a7c5e2bffe0fce5397a5db4004fca0b9.png) ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [November 6, 2024, 2:44pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/19 "2024-11-06T14:44:52Z")
Please verify that port **6001** is enabled in VitalPBX and in any firewall you have active Then, run the following commands: `vitalpbx apply-firewall` `cd /usr/share/vitxi/backend/` `php artisan websockets:ssl-config` `systemctl restart vitxi && systemctl restart ` After that, reload the app by pressing Ctrl+F5 or Ctrl + Shift + R ---
**Author:** ![TELECOMIN](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/telecomin/32/646_2.png) [@TELECOMIN](https://forums.vitalpbx.org/u/TELECOMIN)\ **Post date:** [November 6, 2024, 8:49pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618/20 "2024-11-06T20:49:51Z")
Thanks for all the Support. Issue resolved. [Next page](https://forums.vitalpbx.org/t/vitxi-extension-not-able-to-make-or-recieve-calls/4618.md?page=2)