# VitalPBX Connect Ringing to Wrong Extension 

**URL:** https://forums.vitalpbx.org/t/vitalpbx-connect-ringing-to-wrong-extension/2648
**Category:** Reporting an Issue
**Created:** [April 15, 2023, 5:03pm UTC](https://forums.vitalpbx.org/t/vitalpbx-connect-ringing-to-wrong-extension/2648 "2023-04-15T17:03:53Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![reboot\_it](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/r/cab0a1/32.png) [@reboot\_it](https://forums.vitalpbx.org/u/reboot_it)
#### Post date: [April 15, 2023, 5:03pm UTC](https://forums.vitalpbx.org/t/vitalpbx-connect-ringing-to-wrong-extension/2648/1 "2023-04-15T17:03:53Z")

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I’ve come across a weird issue with The Vital PBX Connect app. I have a customer who have their extensions set up on their iPhones. The extensions (I’ll call the Ext A and Ext B) having the issue are not in any ring groups or queues. When a call is transferred from the receptionist to Ext A, the VitalPBX Connect app will ring momentarily on Ext B before correctly ringing on Ext A. Not only is this an annoyance for the user on Ext B, but it also logs a missed call on the iPhone. I’ve checked the configuration on the PBX and both extensions and can’t find any reason why this is happening.

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### Author: ![PitzKey](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/pitzkey/32/420_2.png) [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)
#### Post date: [April 15, 2023, 5:33pm UTC](https://forums.vitalpbx.org/t/vitalpbx-connect-ringing-to-wrong-extension/2648/2 "2023-04-15T17:33:42Z")

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Please share a full call trace via [pastebin.com](http://pastebin.com)