# VitalPBX AI Agent – Trigger SMS/Email Based on Caller Intent

**URL:** https://forums.vitalpbx.org/t/vitalpbx-ai-agent-trigger-sms-email-based-on-caller-intent/6184
**Category:** VitalPBX
**Created:** [April 23, 2026, 9:38pm UTC](https://forums.vitalpbx.org/t/vitalpbx-ai-agent-trigger-sms-email-based-on-caller-intent/6184 "2026-04-23T21:38:26Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![techisnumberone](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/t/e480ec/32.png) [@techisnumberone](https://forums.vitalpbx.org/u/techisnumberone)
#### Post date: [April 23, 2026, 9:38pm UTC](https://forums.vitalpbx.org/t/vitalpbx-ai-agent-trigger-sms-email-based-on-caller-intent/6184/1 "2026-04-23T21:38:26Z")

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We’re trying the new real-time AI agent in VitalPBX.

We want the system to automatically send an SMS or email to the right person when a caller explains why they’re calling (billing, support, sales, etc.).

Has anyone set this up?  
Is there a built-in way, or are you using API/webhooks?

Looking for help with the easiest way to do this.

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### Author: ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [April 24, 2026, 4:17am UTC](https://forums.vitalpbx.org/t/vitalpbx-ai-agent-trigger-sms-email-based-on-caller-intent/6184/2 "2026-04-24T04:17:16Z")

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Currently, you can achieve this by calling APIs on your own platform or third-party services.

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### Author: ![system](https://forums.vitalpbx.org/uploads/default/original/1X/672b458a1d454755270c2c16adc5316b641c3c6a.png) [@system](https://forums.vitalpbx.org/u/system)
#### Post date: [May 24, 2026, 4:17am UTC](https://forums.vitalpbx.org/t/vitalpbx-ai-agent-trigger-sms-email-based-on-caller-intent/6184/3 "2026-05-24T04:17:32Z")

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