# The queue cannot be created with more than 10 agents
**URL:** https://forums.vitalpbx.org/t/the-queue-cannot-be-created-with-more-than-10-agents/5685
**Category:** VitalPBX
**Created:** [August 31, 2025, 3:33pm UTC](https://forums.vitalpbx.org/t/the-queue-cannot-be-created-with-more-than-10-agents/5685 "2025-08-31T15:33:34Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Techbeard](https://forums.vitalpbx.org/u/Techbeard)
#### Post date: [August 31, 2025, 3:33pm UTC](https://forums.vitalpbx.org/t/the-queue-cannot-be-created-with-more-than-10-agents/5685/1 "2025-08-31T15:33:34Z")
We are playing with setting up a new Vitalpbx 4.5 server. We already have a V4 in production but want to play with some of the new features.
On the V4.5 PBX i have set up a new Queue with about 15 extensions, but when i try to save it with the ring strategy ‘Ring All’ it comes up with this error: " \* The queue cannot be created with more than 10 agents when using the “Ring All” strategy, as this exceeds the maximum allowed limit. Please reduce the number of agents or select a different ring strategy."
What is confusing is that we have Queues on the old PBX with well over 15 extensions and that works fine. Is this some new limitation? The box does have a licence.
Thanks
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### Author:  [@sama](https://forums.vitalpbx.org/u/sama)
#### Post date: [September 1, 2025, 1:13am UTC](https://forums.vitalpbx.org/t/the-queue-cannot-be-created-with-more-than-10-agents/5685/2 "2025-09-01T01:13:24Z")
> [@Queues - Ring All Strategy limit on Vital 4.5](https://forums.vitalpbx.org/t/queues-ring-all-strategy-limit-on-vital-4-5/5427/2):
>
> This is a limit you can disable or change in the System General module under the main tenant!
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### Author:  [@Techbeard](https://forums.vitalpbx.org/u/Techbeard)
#### Post date: [September 1, 2025, 9:44am UTC](https://forums.vitalpbx.org/t/the-queue-cannot-be-created-with-more-than-10-agents/5685/3 "2025-09-01T09:44:49Z")
Thanks!!! That cracked it. All my test PBXs have never had more then 10 test users, and all my productions ones must have already had this set!
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### Author:  [@system](https://forums.vitalpbx.org/u/system)
#### Post date: [October 1, 2025, 9:45am UTC](https://forums.vitalpbx.org/t/the-queue-cannot-be-created-with-more-than-10-agents/5685/4 "2025-10-01T09:45:27Z")
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