# SPY function not working - Forbidden error in Sonata Switchboard

**URL:** https://forums.vitalpbx.org/t/spy-function-not-working-forbidden-error-in-sonata-switchboard/6221
**Category:** VitalPBX
**Created:** [May 11, 2026, 6:59am UTC](https://forums.vitalpbx.org/t/spy-function-not-working-forbidden-error-in-sonata-switchboard/6221 "2026-05-11T06:59:02Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![ahmedsherifslim](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/a/cdc98d/32.png) [@ahmedsherifslim](https://forums.vitalpbx.org/u/ahmedsherifslim)
#### Post date: [May 11, 2026, 6:59am UTC](https://forums.vitalpbx.org/t/spy-function-not-working-forbidden-error-in-sonata-switchboard/6221/1 "2026-05-11T06:59:02Z")

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Hello, I have an issue with the SPY function in Sonata Switchboard 4.5.0-4. When a manager tries to spy on an agent, the browser console shows: “Execution of this function from browser console is forbidden” @ 02-managerActions.js:32

The issue happens randomly - sometimes SPY works, sometimes it doesn’t. VitalPBX Version: 4.5.0 Sonata Switchboard Version: 4.5.0-4 Asterisk: app\_chanspy.so is Running

Please advise.

 ![Screenshot 2026-05-10 152747](https://forums.vitalpbx.org/uploads/default/original/2X/0/09b5e6e9bb4590497d578c78971c5857dfca73d1.png)

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### Author: ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [May 11, 2026, 5:04pm UTC](https://forums.vitalpbx.org/t/spy-function-not-working-forbidden-error-in-sonata-switchboard/6221/2 "2026-05-11T17:04:18Z")

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Our dev team will check on this!

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<div class="post-metadata">

### Author: ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [May 12, 2026, 2:18am UTC](https://forums.vitalpbx.org/t/spy-function-not-working-forbidden-error-in-sonata-switchboard/6221/3 "2026-05-12T02:18:42Z")

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Update your Sonata Switchboard and try again.

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### Author: ![system](https://forums.vitalpbx.org/uploads/default/original/1X/672b458a1d454755270c2c16adc5316b641c3c6a.png) [@system](https://forums.vitalpbx.org/u/system)
#### Post date: [June 11, 2026, 2:19am UTC](https://forums.vitalpbx.org/t/spy-function-not-working-forbidden-error-in-sonata-switchboard/6221/4 "2026-06-11T02:19:21Z")

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