# Sorry, you have dialed the wrong number. Please check the number and dial again

**URL:** https://forums.vitalpbx.org/t/sorry-you-have-dialed-the-wrong-number-please-check-the-number-and-dial-again/3706
**Category:** VitalPBX
**Created:** [February 5, 2024, 4:46pm UTC](https://forums.vitalpbx.org/t/sorry-you-have-dialed-the-wrong-number-please-check-the-number-and-dial-again/3706 "2024-02-05T16:46:35Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Bertrand\_Ndakena](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/bertrand_ndakena/32/732_2.png) [@Bertrand\_Ndakena](https://forums.vitalpbx.org/u/Bertrand_Ndakena)
#### Post date: [February 5, 2024, 4:46pm UTC](https://forums.vitalpbx.org/t/sorry-you-have-dialed-the-wrong-number-please-check-the-number-and-dial-again/3706/1 "2024-02-05T16:46:35Z")

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Hello Team  
I am struggling to get outbound calls working, however, I keep receiving the message “Sorry, you have dialed the wrong number. Please check the number and dial again”.  
Here is my outbound route

 ![image](https://forums.vitalpbx.org/uploads/default/original/2X/8/822ce2932d9e4969b4a456eb521830b99a4d8143.png)

And here are the server details

![image](https://forums.vitalpbx.org/uploads/default/original/2X/f/f33c96ba09592072d06e63caeda77bb000fb331a.png)

Can someone help? I have struggled to dial numbers in different formats to no avail.

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### Author: ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [February 5, 2024, 7:33pm UTC](https://forums.vitalpbx.org/t/sorry-you-have-dialed-the-wrong-number-please-check-the-number-and-dial-again/3706/2 "2024-02-05T19:33:22Z")

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What’s the numbering format expected by the VoIP provider?

For generic patterns use something like “X.”

Additionally, a log from the Asterisk CLI might help to find what the issue is.

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### Author: ![Bertrand\_Ndakena](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/bertrand_ndakena/32/732_2.png) [@Bertrand\_Ndakena](https://forums.vitalpbx.org/u/Bertrand_Ndakena)
#### Post date: [February 6, 2024, 12:47pm UTC](https://forums.vitalpbx.org/t/sorry-you-have-dialed-the-wrong-number-please-check-the-number-and-dial-again/3706/3 "2024-02-06T12:47:45Z")

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Hello there.

Thanks for your reply. It was helpful.

I found out that Zadarma, my SIP trunk provider was adding +43 to any number I dialed, thereby making the number to be wrong.

Regards

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### Author: ![system](https://forums.vitalpbx.org/uploads/default/original/1X/672b458a1d454755270c2c16adc5316b641c3c6a.png) [@system](https://forums.vitalpbx.org/u/system)
#### Post date: [March 7, 2024, 12:48pm UTC](https://forums.vitalpbx.org/t/sorry-you-have-dialed-the-wrong-number-please-check-the-number-and-dial-again/3706/4 "2024-03-07T12:48:23Z")

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