# Sonata Stats Server Error after upgrade to Vital V4 **URL:** \ **Category:** Reporting an Issue\ **Created:** [May 12, 2024, 9:10pm UTC](https://forums.vitalpbx.org/t/sonata-stats-server-error-after-upgrade-to-vital-v4/4080 "2024-05-12T21:10:11Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![hlev](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/hlev/32/42_2.png) [@hlev](https://forums.vitalpbx.org/u/hlev)\ **Post date:** [May 12, 2024, 9:10pm UTC](https://forums.vitalpbx.org/t/sonata-stats-server-error-after-upgrade-to-vital-v4/4080/1 "2024-05-12T21:10:11Z")
VitalPBX: 4.1.0-3 Installed a new Debian 11 server installed all the basic addons and reinstalled from a backup as I have been doing with other system. During the restore process the following errors showed up: ![image](https://forums.vitalpbx.org/uploads/default/original/2X/d/dc82febeb58fedbabe57ff6854fcfdd45dc73ad6.png) As the image shows, there was a Permission error when recovering the queue-stats backup and trying to run artisan. Now when try to log into stats, I keep getting a Server Error. I orginally installed the addon and setup the connection settings before restoring the backup. I have removed the addon and reinstalled, but now no wizard appears as the backup is already there I guess. The console is showing the sonata stats service is not actually running properly either. ● sonata-stats.service - Sonata Stats Loaded: loaded (/lib/systemd/system/sonata-stats.service; enabled; vendor preset: enabled) Active: failed (Result: exit-code) since Sat 2024-05-11 22:36:34 PDT; 7min ago Process: 12085 ExecStart=/usr/bin/php artisan queue:work --tries=3 --backoff=3 --sleep=300 --timeout=3600 (code\> Process: 12086 ExecStartPost=/usr/bin/php artisan crontab:update (code=exited, status=0/SUCCESS) Main PID: 12085 (code=exited, status=1/FAILURE) CPU: 282ms May 11 22:36:33 pbx systemd[1]: sonata-stats.service: Main process exited, code=exited, stat\> May 11 22:36:33 pbx systemd[1]: sonata-stats.service: Failed with result ‘exit-code’. May 11 22:36:34 pbx systemd[1]: sonata-stats.service: Scheduled restart job, restart counter\> May 11 22:36:34 pbx systemd[1]: Stopped Sonata Stats. May 11 22:36:34 pbx systemd[1]: sonata-stats.service: Start request repeated too quickly. May 11 22:36:34 pbx systemd[1]: sonata-stats.service: Failed with result ‘exit-code’. May 11 22:36:34 pbx systemd[1]: Failed to start Sonata Stats. Any idea to get this working again. ---
**Author:** ![hlev](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/hlev/32/42_2.png) [@hlev](https://forums.vitalpbx.org/u/hlev)\ **Post date:** [May 13, 2024, 2:51pm UTC](https://forums.vitalpbx.org/t/sonata-stats-server-error-after-upgrade-to-vital-v4/4080/2 "2024-05-13T14:51:07Z")
I was able to reinstall the addond and I deleted the wizard file and ran php artisan:cache and got to fille out the wizard again. Something failed during the backup recovery, certainly. ---
**Author:** ![hlev](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/hlev/32/42_2.png) [@hlev](https://forums.vitalpbx.org/u/hlev)\ **Post date:** [May 28, 2024, 9:10pm UTC](https://forums.vitalpbx.org/t/sonata-stats-server-error-after-upgrade-to-vital-v4/4080/3 "2024-05-28T21:10:52Z")
@maynor Just had another issue with a different box, this time this is what I get, seems like the install is not working properly. I have uninstalled and reinstalled from the gui and the cli. This is what I get from the CLI: ```auto Preparing to unpack .../sonata-stats_4.0.3-7_all.deb ... Unpacking sonata-stats (4.0.3-7) ... Setting up sonata-stats (4.0.3-7) ... INFO Application cache cleared successfully. INFO Clearing cached bootstrap files. events ................................................................................................ 2ms DONE views ................................................................................................. 1ms DONE cache ................................................................................................. 4ms DONE route ................................................................................................. 1ms DONE config ................................................................................................ 1ms DONE compiled .............................................................................................. 1ms DONE INFO Caching the framework bootstrap files. config ............................................................................................... 15ms DONE routes ............................................................................................... 15ms DONE INFO Routes cached successfully. INFO Configuration cached successfully. Failed to restart sonata-stats.service: Unit sonata-stats.service failed to load properly: Device or resource busy. See system logs and 'systemctl status sonata-stats.service' for details. root@vmi-lnx-tampavet-pbx:/etc/systemd# systemctl status sonata-stats.service ● sonata-stats.service - Sonata Stats Loaded: error (Reason: Unit sonata-stats.service failed to load properly: Device or resource busy.) Active: active (running) since Tue 2024-05-28 16:59:16 EDT; 7min ago Main PID: 201593 (php) CPU: 440ms CGroup: /system.slice/sonata-stats.service └─201593 /usr/bin/php artisan queue:work --tries=3 --backoff=3 --sleep=300 --timeout=3600 May 28 16:59:16 vmi-lnx-tampavet-pbx systemd[1]: Starting Sonata Stats... May 28 16:59:16 vmi-lnx-tampavet-pbx php[201594]: Cron entry already exists in /etc/cron.d/stats May 28 16:59:16 vmi-lnx-tampavet-pbx systemd[1]: Started Sonata Stats. May 28 16:59:16 vmi-lnx-tampavet-pbx php[201593]: INFO Processing jobs from the [default] queue. May 28 17:05:57 vmi-lnx-tampavet-pbx systemd[1]: sonata-stats.service: Current command vanished from the unit file,> ``` There is no folder /usr/share/sonata/queues-stats/backend getting created at all and there seems to be an issue with the unit file from the errors above. Any idea how to fix this? ```auto cd /usr/share/sonata/queues-stats/backend -bash: cd: /usr/share/sonata/queues-stats/backend: No such file or directory ``` ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [May 29, 2024, 10:04pm UTC](https://forums.vitalpbx.org/t/sonata-stats-server-error-after-upgrade-to-vital-v4/4080/4 "2024-05-29T22:04:42Z")
Hello! Sorry for the delayed response, The directory for S. Stats is **/usr/share/queues-stats/backend**. Please run the following command to verify the working directory: `cat /lib/systemd/system/sonata-stats.service | grep "WorkingDirectory"` Regards! ---
**Author:** ![hlev](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/hlev/32/42_2.png) [@hlev](https://forums.vitalpbx.org/u/hlev)\ **Post date:** [May 30, 2024, 4:30am UTC](https://forums.vitalpbx.org/t/sonata-stats-server-error-after-upgrade-to-vital-v4/4080/5 "2024-05-30T04:30:27Z")
Was the location recently changed, even the wiki has entries for /usr/share/sonata/queues-stats/backend, I got the location from there originally. ![image](https://forums.vitalpbx.org/uploads/default/original/2X/6/63d6b779b5800295798c83e385064f5e8998a38a.png) ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [May 31, 2024, 3:07pm UTC](https://forums.vitalpbx.org/t/sonata-stats-server-error-after-upgrade-to-vital-v4/4080/6 "2024-05-31T15:07:35Z")
I will report this to the team in charge of the wiki so they can correct it. Best regards!