# Sonata Stats multiple entry in report 

**URL:** https://forums.vitalpbx.org/t/sonata-stats-multiple-entry-in-report/2868
**Category:** Sonata Suite
**Created:** [June 15, 2023, 4:20pm UTC](https://forums.vitalpbx.org/t/sonata-stats-multiple-entry-in-report/2868 "2023-06-15T16:20:49Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![support.vei](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/s/ac91a4/32.png) [@support.vei](https://forums.vitalpbx.org/u/support.vei)
#### Post date: [June 15, 2023, 4:20pm UTC](https://forums.vitalpbx.org/t/sonata-stats-multiple-entry-in-report/2868/1 "2023-06-15T16:20:49Z")

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we are seeing multiple entry in the reports for an unanswered call so in some cases it is showing the same unaswered call 3 times in the report but the calls is the same time and the same destination.

screen shot below.

 ![unanswered call](https://forums.vitalpbx.org/uploads/default/original/2X/1/1eded956e8a95d2854757cb308ab99a1f5606031.png)

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### Author: ![PitzKey](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/pitzkey/32/420_2.png) [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)
#### Post date: [June 15, 2023, 4:23pm UTC](https://forums.vitalpbx.org/t/sonata-stats-multiple-entry-in-report/2868/2 "2023-06-15T16:23:27Z")

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Can you please share a full screenshot?

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### Author: ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [June 15, 2023, 8:37pm UTC](https://forums.vitalpbx.org/t/sonata-stats-multiple-entry-in-report/2868/3 "2023-06-15T20:37:48Z")

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You might get duplicated entries when using the “Ring All” strategy. Are you using that strategy for your queues?

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### Author: ![support.vei](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/s/ac91a4/32.png) [@support.vei](https://forums.vitalpbx.org/u/support.vei)
#### Post date: [June 19, 2023, 11:15am UTC](https://forums.vitalpbx.org/t/sonata-stats-multiple-entry-in-report/2868/4 "2023-06-19T11:15:50Z")

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No i have this setup to use the round robin memory strategy for the queues.
