# Softban of external Vitxi user or mobile app, why? **URL:** \ **Category:** VitalPBX\ **Created:** [November 11, 2022, 1:28pm UTC](https://forums.vitalpbx.org/t/softban-of-external-vitxi-user-or-mobile-app-why/1980 "2022-11-11T13:28:00Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![digi](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/d/8baadc/32.png) [@digi](https://forums.vitalpbx.org/u/digi)\ **Post date:** [November 11, 2022, 1:28pm UTC](https://forums.vitalpbx.org/t/softban-of-external-vitxi-user-or-mobile-app-why/1980/1 "2022-11-11T13:28:00Z")
Hello, I am looking for advice on an odd problem that is recurring often but only seems to be affecting one Vitxi user out of all of the Vitxi users and occasionally mobile app users too. I will get a message from a user of the mobile app or that one Vitxi user reporting that they are unable to log into Vitxi or the Mobile app will not register. I will not see them in the Firewall Banlist but as soon as I add them to the Firewall Whitelist they start working, almost like the have been “Softbanned” somewhere. is there something I need to be looking for, on the iptables or something I may be able to adjust to stop this behaviour? Many thanks P ---
**Author:** ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)\ **Post date:** [November 18, 2022, 3:25pm UTC](https://forums.vitalpbx.org/t/softban-of-external-vitxi-user-or-mobile-app-why/1980/2 "2022-11-18T15:25:33Z")
Hello sir, Do you have the GeoFirewall module active? Also, does the PBX or the user having problems have some VPN enabled? Regards, ---
**Author:** ![digi](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/d/8baadc/32.png) [@digi](https://forums.vitalpbx.org/u/digi)\ **Post date:** [December 7, 2022, 8:42am UTC](https://forums.vitalpbx.org/t/softban-of-external-vitxi-user-or-mobile-app-why/1980/3 "2022-12-07T08:42:02Z")
Hi Maynor, Yes, I do have the GeoFirewall enabled, the user in question does not use a VPN as far as I am aware, they are setup up in the same manner as all of their colleagues, they all work from their own homes so they are all in different locations. Thanks ---
**Author:** ![mo10](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mo10](https://forums.vitalpbx.org/u/mo10)\ **Post date:** [December 7, 2022, 8:54am UTC](https://forums.vitalpbx.org/t/softban-of-external-vitxi-user-or-mobile-app-why/1980/4 "2022-12-07T08:54:30Z")
Try without Firewall and without GeoFirewall for a short time for testing. ---
**Author:** ![digi](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/d/8baadc/32.png) [@digi](https://forums.vitalpbx.org/u/digi)\ **Post date:** [December 7, 2022, 10:40am UTC](https://forums.vitalpbx.org/t/softban-of-external-vitxi-user-or-mobile-app-why/1980/5 "2022-12-07T10:40:21Z")
Thanks Mo, I will try that. Just out of curiosity, why would that GeoFirewall have that effect? Thanks P ---
**Author:** ![mo10](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mo10](https://forums.vitalpbx.org/u/mo10)\ **Post date:** [December 7, 2022, 10:55am UTC](https://forums.vitalpbx.org/t/softban-of-external-vitxi-user-or-mobile-app-why/1980/6 "2022-12-07T10:55:56Z")
> [@digi](#): > > Just out of curiosity, why would that GeoFirewall have that effect? It’s blocking IPs or ranges. Maybe you uninstall it for testing. ---
**Author:** ![system](https://forums.vitalpbx.org/uploads/default/original/1X/672b458a1d454755270c2c16adc5316b641c3c6a.png) [@system](https://forums.vitalpbx.org/u/system)\ **Post date:** [January 6, 2023, 10:56am UTC](https://forums.vitalpbx.org/t/softban-of-external-vitxi-user-or-mobile-app-why/1980/7 "2023-01-06T10:56:27Z")
Closed on January 6, 2023, 10:56am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.