# Ringback tone while called party is on the phone now fast busy?
**URL:** https://forums.vitalpbx.org/t/ringback-tone-while-called-party-is-on-the-phone-now-fast-busy/1888
**Category:** VitalPBX
**Created:** [October 19, 2022, 3:13pm UTC](https://forums.vitalpbx.org/t/ringback-tone-while-called-party-is-on-the-phone-now-fast-busy/1888 "2022-10-19T15:13:53Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@mrizkowsky](https://forums.vitalpbx.org/u/mrizkowsky)
#### Post date: [October 19, 2022, 3:13pm UTC](https://forums.vitalpbx.org/t/ringback-tone-while-called-party-is-on-the-phone-now-fast-busy/1888/1 "2022-10-19T15:13:54Z")
Ringback tone while called party is on the phone now fast busy?
When I call someone who is on their phone the ringback tone is fast busy when set to default in the dial profiles.
When I select default for ringback tone the calling party hears hold music instead of a standard ringback tone.
This is a new development as of the last update to version 3
I just want normal ringback tones whether the called party is on the phone or not.
---
### Author:  [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [October 19, 2022, 3:59pm UTC](https://forums.vitalpbx.org/t/ringback-tone-while-called-party-is-on-the-phone-now-fast-busy/1888/2 "2022-10-19T15:59:09Z")
You can go to the file “ **/etc/asterisk/vitalpbx/extensions\_\_20-baseplan.conf** ” and remove the line below from the context “ **sub-local-dialing** ”
```auto
[sub-local-dialing]
...
...
...
same => n,Set(DIAL_OPTIONS=${IF($[$["${DESTINATION_STATE}"="INUSE"]|$["${DESTINATION_STATE}"="BUSY"]]?${STRREPLACE(DIAL_OPTIONS,r,r(busy),1)}:${DIAL_OPTIONS})})
...
...
...
```
Do a reload of the dialplan after saving the file.
```auto
asterisk -rx"dialplan reload"
```
---
### Author:  [@mo10](https://forums.vitalpbx.org/u/mo10)
#### Post date: [October 19, 2022, 4:49pm UTC](https://forums.vitalpbx.org/t/ringback-tone-while-called-party-is-on-the-phone-now-fast-busy/1888/3 "2022-10-19T16:49:31Z")
Is this the workaround now and will it be fixed in the next release? Thanks
---
### Author:  [@mrizkowsky](https://forums.vitalpbx.org/u/mrizkowsky)
#### Post date: [October 19, 2022, 4:55pm UTC](https://forums.vitalpbx.org/t/ringback-tone-while-called-party-is-on-the-phone-now-fast-busy/1888/4 "2022-10-19T16:55:30Z")
Thanks!
Also I figured out that if I go to each extension and set the dial plan to none it solves the issue as well.
---
### Author:  [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [October 19, 2022, 5:07pm UTC](https://forums.vitalpbx.org/t/ringback-tone-while-called-party-is-on-the-phone-now-fast-busy/1888/5 "2022-10-19T17:07:07Z")
Actually, this is a new feature added in the latest version. Some customers require a busy or call-waiting tone to let their callers know that the callee is currently on a call.
So, in the next version, we will try to implement this as an optional parameter.
---
### Author:  [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)
#### Post date: [October 25, 2022, 8:12pm UTC](https://forums.vitalpbx.org/t/ringback-tone-while-called-party-is-on-the-phone-now-fast-busy/1888/6 "2022-10-25T20:12:55Z")
What is the point of having a busy tone while “ringing”? This appears to be super confusing to callers…
---
### Author:  [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [October 26, 2022, 7:14pm UTC](https://forums.vitalpbx.org/t/ringback-tone-while-called-party-is-on-the-phone-now-fast-busy/1888/7 "2022-10-26T19:14:39Z")
We made this optional on VitalPBX 3.2.3 R6
> [@VitalPBX 3.2.3 R6 is now available!](https://forums.vitalpbx.org/t/vitalpbx-3-2-3-r6-is-now-available/1920):
>
> To keep the app stable, we’re releasing a new minor upgrade to address issues raised by customers and the community. Additionally, we are adding a few improvements. [Check the full changelog here!](https://vitalpbx.com/vitalpbx-phone-system-change-log/)
---
### Author:  [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)
#### Post date: [October 27, 2022, 10:48am UTC](https://forums.vitalpbx.org/t/ringback-tone-while-called-party-is-on-the-phone-now-fast-busy/1888/8 "2022-10-27T10:48:44Z")
A post was split to a new topic: [Busy Ringtone Not Working](https://forums.vitalpbx.org/t/busy-ringtone-not-working/1930)
---
### Author:  [@system](https://forums.vitalpbx.org/u/system)
#### Post date: [November 26, 2022, 10:48am UTC](https://forums.vitalpbx.org/t/ringback-tone-while-called-party-is-on-the-phone-now-fast-busy/1888/9 "2022-11-26T10:48:45Z")
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