# Recording Sync users error

**URL:** <https://forums.vitalpbx.org/t/recording-sync-users-error/1447>\
**Category:** Reporting an Issue\
**Created:** [June 15, 2022, 1:46pm UTC](https://forums.vitalpbx.org/t/recording-sync-users-error/1447 "2022-06-15T13:46:37Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Ales\_V](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/ales_v/32/1246_2.png) [@Ales\_V](https://forums.vitalpbx.org/u/Ales_V)\
**Post date:** [June 15, 2022, 1:46pm UTC](https://forums.vitalpbx.org/t/recording-sync-users-error/1447/1 "2022-06-15T13:46:37Z")

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When trying to sync users to team, 2 of the extensions won’t sync.  
The error it shows is blank:

 ![image](https://forums.vitalpbx.org/uploads/default/original/2X/4/44f739a7d1627cf278cf7dbfa8f9fbea859a2e63.png)

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**Author:** ![PitzKey](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/pitzkey/32/420_2.png) [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\
**Post date:** [June 15, 2022, 2:03pm UTC](https://forums.vitalpbx.org/t/recording-sync-users-error/1447/2 "2022-06-15T14:03:41Z")

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Hi Ales,

What version of VitalPBX and Recordings are you using?

Thanks

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**Author:** ![Ales\_V](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/ales_v/32/1246_2.png) [@Ales\_V](https://forums.vitalpbx.org/u/Ales_V)\
**Post date:** [June 16, 2022, 6:09am UTC](https://forums.vitalpbx.org/t/recording-sync-users-error/1447/3 "2022-06-16T06:09:14Z")

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Latest.  
PBX Carrier Plus 3.2.2-1  
Asterisk 18.10.0-1  
DAHDI 2.11.1-7

Recordings: Version: 3.0.2-1

I have to add that there are more extensions that cannot be synced.

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**Author:** ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)\
**Post date:** [June 16, 2022, 4:56pm UTC](https://forums.vitalpbx.org/t/recording-sync-users-error/1447/4 "2022-06-16T16:56:11Z")

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Maybe is a database issue with your language characters. What’s your native language? or the language you are using in the name of your extensions?

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**Author:** ![Ales\_V](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/ales_v/32/1246_2.png) [@Ales\_V](https://forums.vitalpbx.org/u/Ales_V)\
**Post date:** [June 17, 2022, 9:23am UTC](https://forums.vitalpbx.org/t/recording-sync-users-error/1447/5 "2022-06-17T09:23:35Z")

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Language is Slovenian, code page 852/1250/8859.

I tested and if extension has š and ž character then all is fine.

Error arises with č, ć and đ character:  
 ![image](https://forums.vitalpbx.org/uploads/default/original/2X/0/001a3206f5a9b726ffbfbb94e3118d714df327e8.png)

What about empty error message?