# Queue wrap-up-time

**URL:** <https://forums.vitalpbx.org/t/queue-wrap-up-time/1354>\
**Category:** VitalPBX\
**Created:** [May 19, 2022, 7:21pm UTC](https://forums.vitalpbx.org/t/queue-wrap-up-time/1354 "2022-05-19T19:21:06Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![GregW](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/g/6f9a4e/32.png) [@GregW](https://forums.vitalpbx.org/u/GregW)\
**Post date:** [May 19, 2022, 7:21pm UTC](https://forums.vitalpbx.org/t/queue-wrap-up-time/1354/1 "2022-05-19T19:21:06Z")

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Greetings,

I have 4 agents in 13 queues with wrap-up-time set to 20 seconds, but they all complain that the calls are coming in one after the other with no break time between calls.

 ![Queue1](https://forums.vitalpbx.org/uploads/default/original/1X/a17e349e36b68b7de423062bc877e98562275409.jpeg)  
 ![Queue2](https://forums.vitalpbx.org/uploads/default/original/1X/ec0e9bc2656d3ab0d8d1c043894c2bffdbabc37a.jpeg)  
Is there a setting that would prevent wrap-up time from working?

Thanks!  
-Greg

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**Author:** ![PitzKey](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/pitzkey/32/420_2.png) [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\
**Post date:** [May 19, 2022, 7:25pm UTC](https://forums.vitalpbx.org/t/queue-wrap-up-time/1354/2 "2022-05-19T19:25:12Z")

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If you use wrap up time and you want to honor it across all queues, then it must be enabled. I’m not sure if VitalPBX does that by default.

> <https://github.com/asterisk/asterisk/blob/master/configs/samples/queues.conf.sample#L44>

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**Author:** ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)\
**Post date:** [May 19, 2022, 7:32pm UTC](https://forums.vitalpbx.org/t/queue-wrap-up-time/1354/3 "2022-05-19T19:32:43Z")

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Try creating a custom file “_ **/etc/asterisk/vitalpbx/queues\_\_15-general-custom.conf** _” and add the content below.

```bash
[general](+)
shared_lastcall=yes

```

Save the file and apply a core reload.

```bash
asterisk -rx"core reload"

```

If the above doesn’t work, the edit the file “_ **/etc/asterisk/vitalpbx/queues\_\_10-general.conf** _.” Again, you have to reload Asterisk after modifying this file.

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<div class="post-metadata">

**Author:** ![GregW](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/g/6f9a4e/32.png) [@GregW](https://forums.vitalpbx.org/u/GregW)\
**Post date:** [May 19, 2022, 7:41pm UTC](https://forums.vitalpbx.org/t/queue-wrap-up-time/1354/4 "2022-05-19T19:41:24Z")

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> [@miguel](#):
>
> `asterisk -rx"core reload"`

OK, I will try that.

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<div class="post-metadata">

**Author:** ![GregW](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/g/6f9a4e/32.png) [@GregW](https://forums.vitalpbx.org/u/GregW)\
**Post date:** [May 24, 2022, 1:08pm UTC](https://forums.vitalpbx.org/t/queue-wrap-up-time/1354/5 "2022-05-24T13:08:52Z")

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Editing “_ **/etc/asterisk/vitalpbx/queues\_\_10-general.conf** _ .” works.

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<div class="post-metadata">

**Author:** ![PitzKey](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/pitzkey/32/420_2.png) [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\
**Post date:** [May 24, 2022, 7:43pm UTC](https://forums.vitalpbx.org/t/queue-wrap-up-time/1354/6 "2022-05-24T19:43:59Z")

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It will eventually get overwritten by the PBX.

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<div class="post-metadata">

**Author:** ![system](https://forums.vitalpbx.org/uploads/default/original/1X/672b458a1d454755270c2c16adc5316b641c3c6a.png) [@system](https://forums.vitalpbx.org/u/system)\
**Post date:** [June 23, 2022, 7:44pm UTC](https://forums.vitalpbx.org/t/queue-wrap-up-time/1354/7 "2022-06-23T19:44:17Z")

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