Queue calls ringing multiple extensions

[cmckaypni]

Has anyone had problems with queues ringing to multiple phones in the office, even if they aren’t a member of the queue?

For example, we have extensions 100, 113, 200, 104 and 120 in the queue. When a call comes in, it will ring to the three extensions, plus 106, 111, 107. If a user at these three extensions answers the call, all they get is dead air. The call appears to be disconnected. When I look at the CDR reports or the Sonata Stats, I don’t see any reports of the calls hitting those extensions.

Configuration:
VitalPBX Starter 3.2.1-1
Asterisk 18.10.0-1
DAHDI 2.11.1-7
Polycom VVX series phones configured with PJSIP

Q10 has 0 calls (max unlimited) in ‘ringall’ strategy (11s holdtime, 71s talktime), W:0, C:473, A:71, SL:0.0%, SL2:0.4% within 0s
Members:
200 (Local/200@queue-call-to-agents/n from hint:200@extension-hints) (ringinuse disabled) (Unavailable) has taken 81 calls (last was 56275 secs ago) (login was 1099643 secs ago)
104 (Local/104@queue-call-to-agents/n from hint:104@extension-hints) (ringinuse disabled) (Not in use) has taken 2 calls (last was 62690 secs ago) (login was 1099643 secs ago)
100 (Local/100@queue-call-to-agents/n from hint:100@extension-hints) (ringinuse disabled) (Not in use) has taken 339 calls (last was 321696 secs ago) (login was 1099643 secs ago)
120 (Local/120@queue-call-to-agents/n from hint:120@extension-hints) (ringinuse disabled) (Not in use) has taken 4 calls (last was 1101957 secs ago) (login was 1099643 secs ago)
113 (Local/113@queue-call-to-agents/n from hint:113@extension-hints) (ringinuse disabled) (Not in use) has taken 45 calls (last was 319689 secs ago) (login was 1099643 secs ago)
No Callers

[PitzKey]

run

tail -f /var/log/asterisk/full >> /tmp/myfile

Reproduce the issue, press Ctrl + C when done, upload the content of myfile to pastebin.com and share the link here.

[cmckaypni]

See below.

I also added a photo of what the phones show.

ph_vital - Pastebin.com

[PitzKey]

Isn’t 113 supposed to be getting the call?

[cmckaypni]

Yes, that is correct, 113 is supposed to get the calls. However, the picture is extension 220. When a call comes in to the queue, this shows up on all phones that are connected on the network.

[PitzKey]

Ok I see. This is a BLF visual indicator… Any call that comes in to 113 you can press “pickup”.

You can disable it on the phone

[cmckaypni]

@PitzKey

It looks like removing the following code from the provisioning templates. Thanks for your help!

<attendant.resourceList
    @foreach ($dssKeys as $key)
        @if (in_array($key['blf_type'] ?? null, ['normal', 'automata']))
            attendant.resourceList.{{ $loop->iteration }}.label="{{ $key['label'] ?? null }}"
            attendant.resourceList.{{ $loop->iteration }}.address="{{ $key['address'] ?? null }}"
            attendant.resourceList.{{ $loop->iteration }}.type="{{ $key['blf_type'] ?? null }}"
        @endif
    @endforeach
>
</attendant.resourceList>