# Push not Showing **URL:** https://forums.vitalpbx.org/t/push-not-showing/917 **Category:** VitalPBX Mobile **Created:** [January 27, 2022, 3:52am UTC](https://forums.vitalpbx.org/t/push-not-showing/917 "2022-01-27T03:52:46Z") **Posts on this page:** 4 **Page:** 1
### Author: ![vividtelecom](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/v/85f322/32.png) [@vividtelecom](https://forums.vitalpbx.org/u/vividtelecom) #### Post date: [January 27, 2022, 3:52am UTC](https://forums.vitalpbx.org/t/push-not-showing/917/1 "2022-01-27T03:52:46Z")
Hi, I have Push enabled on our extension and this has been configured on the VitalPBX Mobile with Send Push enabled When the app is closed Push registers however when i check the Extension status it shows me its not connected ![image](https://forums.vitalpbx.org/uploads/default/original/1X/bd0c05b1afbfbb19f039db82d890553b5c048df1.png) When I type in the command on asterisk database show devices/PJSIP/T1\_234\_1 It tells me Push is enabled on ios portal\*CLI\> database show devices/PJSIP/T1\_234\_1 /devices/PJSIP/T1\_234\_1/assigned\_exten : 234 /devices/PJSIP/T1\_234\_1/emergency\_cid : /devices/PJSIP/T1\_234\_1/hot\_desk : no /devices/PJSIP/T1\_234\_1/location : /devices/PJSIP/T1\_234\_1/push\_id : [“IOS:fecee509694d2d9da794424a16d0a2d85e47556ff96568f7e1c80cbe25dd5c61”] /devices/PJSIP/T1\_234\_1/send\_push : yes /devices/PJSIP/T1\_234\_1/tenant : 3d533ca3c41bbe99 7 results found. Any ideas how I can get it to show within the Extension Status Option. ---
### Author: ![mo10](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mo10](https://forums.vitalpbx.org/u/mo10) #### Post date: [February 1, 2022, 7:09pm UTC](https://forums.vitalpbx.org/t/push-not-showing/917/2 "2022-02-01T19:09:02Z")
Please reinstall VitalPBX Mobile app. There is a complete new app available. Send push not needed anymore. See here: > [@How to correctly configure VitalPBX Mobile](https://forums.vitalpbx.org/t/vitalpbx-mobile-push-does-not-work/899): > > The new version of VitalPBX Mobile requires the following configuration to work correctly: You have to create a dedicated PJSIP account with two contacts as maximum. Don’t use the same account for other devices. e.g.: desktop phones or softphones. If you have a version earlier than 3.5.1-4 of VitalPBX, then disable the Push Notification option in VitalPBX. It is no longer necessary since the new App incorporates another methodology to do Push. On the App side, you only need to scan the QR code… And here: > [@Vpbx iPhone Mobile NOT in App Store](https://forums.vitalpbx.org/t/vpbx-iphone-mobile-not-in-app-store/892/3): > > Here are the links: iOS Android ---
### Author: ![integrationit](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/i/5daacb/32.png) [@integrationit](https://forums.vitalpbx.org/u/integrationit) #### Post date: [December 15, 2022, 5:55pm UTC](https://forums.vitalpbx.org/t/push-not-showing/917/3 "2022-12-15T17:55:06Z")
> [@How to correctly configure VitalPBX Mobile](https://forums.vitalpbx.org/t/how-to-correctly-configure-vitalpbx-mobile/899/1): > > it has at least two contacts Hi when you said “it has at least two contacts” did you mean that the extension must be registered on desktop as second contact ? im testing the push notification but the moment i lock my android phone the extension straight away does to unreachable ---
### Author: ![mo10](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mo10](https://forums.vitalpbx.org/u/mo10) #### Post date: [December 15, 2022, 6:44pm UTC](https://forums.vitalpbx.org/t/push-not-showing/917/4 "2022-12-15T18:44:02Z")
> [@integrationit](#): > > it has at least two contacts PJSIP has a field in Extensions: max contacts. Set this to 2. But as said, an extra device for the mobile app is better.