# Provisioning error Multitenant server

**URL:** https://forums.vitalpbx.org/t/provisioning-error-multitenant-server/4535
**Category:** VitalPBX 4
**Created:** [October 7, 2024, 4:56pm UTC](https://forums.vitalpbx.org/t/provisioning-error-multitenant-server/4535 "2024-10-07T16:56:49Z")
**Posts on this page:** 3
**Page:** 1

<div class="post-metadata">

### Author: ![crojas](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/c/ecccb3/32.png) [@crojas](https://forums.vitalpbx.org/u/crojas)
#### Post date: [October 7, 2024, 4:56pm UTC](https://forums.vitalpbx.org/t/provisioning-error-multitenant-server/4535/1 "2024-10-07T16:56:49Z")

</div>

I am using a multitenant Vitalpbx server, it is working good, I am using several templates for grandstream, yealink, phones, but I tried to add the model GRP2602 grandstream phone, and I am getting this issue.

 ![issue](https://forums.vitalpbx.org/uploads/default/original/2X/a/ade50a47057cfcc357a49fbe7cedee0f31516496.jpeg)

Could you help me to fix this issue?

Thank you

---

<div class="post-metadata">

### Author: ![hlev](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/hlev/32/42_2.png) [@hlev](https://forums.vitalpbx.org/u/hlev)
#### Post date: [October 7, 2024, 9:29pm UTC](https://forums.vitalpbx.org/t/provisioning-error-multitenant-server/4535/2 "2024-10-07T21:29:57Z")

</div>

Did you edit the template file via the custom tab? Seems like are missing an \> in one of your templates which is causing the rendering issue

---

<div class="post-metadata">

### Author: ![crojas](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/c/ecccb3/32.png) [@crojas](https://forums.vitalpbx.org/u/crojas)
#### Post date: [October 7, 2024, 11:28pm UTC](https://forums.vitalpbx.org/t/provisioning-error-multitenant-server/4535/3 "2024-10-07T23:28:50Z")

</div>

I didn’t. I just duplicated the template.