# Possibility to reroute a call in queue to busy message when agent is busy **URL:** \ **Category:** VitalPBX\ **Created:** [March 16, 2022, 2:41pm UTC](https://forums.vitalpbx.org/t/possibility-to-reroute-a-call-in-queue-to-busy-message-when-agent-is-busy/1087 "2022-03-16T14:41:56Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![PitzKey](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/pitzkey/32/420_2.png) [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\ **Post date:** [March 21, 2022, 8:56pm UTC](https://forums.vitalpbx.org/t/possibility-to-reroute-a-call-in-queue-to-busy-message-when-agent-is-busy/1087/5 "2022-03-21T20:56:19Z")
Here’s where a custom dial string would help… > [@Virtual Devices](https://forums.vitalpbx.org/t/virtual-devices/828): > > Hello, I see that there’s a new feature added to the extensions, called Virtual Virtual Devices, which, from what I understand, it allows you to create an extension and “attach” a virtual device, thus, allowing you to set an external phone number in this section. [image] So here’s two questions: What is it different from what we were able to do until now when creating an extension with no device attached and used FollowMe with an external number? When entering a number, I see that it sets t… That dial string would look something like: ```auto local/102@cos-all&local/102@cos-all ``` Unfortunately, this was never implemented ☹ --- _[View the full topic](https://forums.vitalpbx.org/t/possibility-to-reroute-a-call-in-queue-to-busy-message-when-agent-is-busy/1087)._