# Possibility to reroute a call in queue to busy message when agent is busy **URL:** \ **Category:** VitalPBX\ **Created:** [March 16, 2022, 2:41pm UTC](https://forums.vitalpbx.org/t/possibility-to-reroute-a-call-in-queue-to-busy-message-when-agent-is-busy/1087 "2022-03-16T14:41:56Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![sebastien.saey](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/s/e47774/32.png) [@sebastien.saey](https://forums.vitalpbx.org/u/sebastien.saey)\ **Post date:** [March 16, 2022, 2:41pm UTC](https://forums.vitalpbx.org/t/possibility-to-reroute-a-call-in-queue-to-busy-message-when-agent-is-busy/1087/1 "2022-03-16T14:41:56Z")
Hiya! We provide the vitalpbx system for our customers and one of them has a question to which I do not know how to solve. We set up a queue for them with 2 extensions and now they asked us if the following was possible: When a call enters the queue and 1 of the extensions picks up the call, all future calls while they are busy shoud be rerouted to an announcement we created, even if the other extension is available. Is there anyone here that knows how to set this up? ---
**Author:** ![comtech](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/c/e99b99/32.png) [@comtech](https://forums.vitalpbx.org/u/comtech)\ **Post date:** [March 17, 2022, 7:30pm UTC](https://forums.vitalpbx.org/t/possibility-to-reroute-a-call-in-queue-to-busy-message-when-agent-is-busy/1087/2 "2022-03-17T19:30:20Z")
Could you use something like a ring group? If not, you might need custom dial plan to do what you are looking to accomplish. ---
**Author:** ![PitzKey](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/pitzkey/32/420_2.png) [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\ **Post date:** [March 18, 2022, 7:26am UTC](https://forums.vitalpbx.org/t/possibility-to-reroute-a-call-in-queue-to-busy-message-when-agent-is-busy/1087/3 "2022-03-18T07:26:22Z")
I have not tested this, but you can try it. Create an extension with no device, add both extensions to the follow me list, add the new extension to the queue and remove all other extensions. Finally, set that the queue should not ring busy extensions, and Join/Leave empty to strict. ---
**Author:** ![sebastien.saey](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/s/e47774/32.png) [@sebastien.saey](https://forums.vitalpbx.org/u/sebastien.saey)\ **Post date:** [March 21, 2022, 12:37pm UTC](https://forums.vitalpbx.org/t/possibility-to-reroute-a-call-in-queue-to-busy-message-when-agent-is-busy/1087/4 "2022-03-21T12:37:21Z")
Hello, Thanks for the responses, I tried it with @PitzKey 's attempt, but this does not work. The 2 other extensions in the follow me don’t ring when setting it up like that. So I’m kind of at a loss here and I think this is a demand from our customer which cannot be met with Vitalpbx. ---
**Author:** ![PitzKey](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/pitzkey/32/420_2.png) [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\ **Post date:** [March 21, 2022, 8:56pm UTC](https://forums.vitalpbx.org/t/possibility-to-reroute-a-call-in-queue-to-busy-message-when-agent-is-busy/1087/5 "2022-03-21T20:56:19Z")
Here’s where a custom dial string would help… > [@Virtual Devices](https://forums.vitalpbx.org/t/virtual-devices/828): > > Hello, I see that there’s a new feature added to the extensions, called Virtual Virtual Devices, which, from what I understand, it allows you to create an extension and “attach” a virtual device, thus, allowing you to set an external phone number in this section. [image] So here’s two questions: What is it different from what we were able to do until now when creating an extension with no device attached and used FollowMe with an external number? When entering a number, I see that it sets t… That dial string would look something like: ```auto local/102@cos-all&local/102@cos-all ``` Unfortunately, this was never implemented ☹ ---
**Author:** ![system](https://forums.vitalpbx.org/uploads/default/original/1X/672b458a1d454755270c2c16adc5316b641c3c6a.png) [@system](https://forums.vitalpbx.org/u/system)\ **Post date:** [April 20, 2022, 8:56pm UTC](https://forums.vitalpbx.org/t/possibility-to-reroute-a-call-in-queue-to-busy-message-when-agent-is-busy/1087/6 "2022-04-20T20:56:56Z")
Closed on April 20, 2022, 8:56pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.