# Permission Denied error when attempting to send fax via web UI. **URL:** https://forums.vitalpbx.org/t/permission-denied-error-when-attempting-to-send-fax-via-web-ui/4047 **Category:** Reporting an Issue **Created:** [May 2, 2024, 9:28pm UTC](https://forums.vitalpbx.org/t/permission-denied-error-when-attempting-to-send-fax-via-web-ui/4047 "2024-05-02T21:28:53Z") **Posts on this page:** 10 **Page:** 1
### Author: ![zachz](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/zachz/32/425_2.png) [@zachz](https://forums.vitalpbx.org/u/zachz) #### Post date: [May 2, 2024, 9:28pm UTC](https://forums.vitalpbx.org/t/permission-denied-error-when-attempting-to-send-fax-via-web-ui/4047/1 "2024-05-02T21:28:53Z")
![Screenshot 2024-05-02 at 12.59.34 PM](https://forums.vitalpbx.org/uploads/default/original/2X/5/54737cf29b8a2ffa73166956ac6d9fc0eaf8d9be.png) It seems I am unable to send faxes using the web ui. I’ve run `vitalpbx --check-integrity` as well as attempted the other fixes found here: [Fax not working](https://forums.vitalpbx.org/t/fax-not-working/2336) but none of those have worked. Any other fixes to try? ---
### Author: ![mo10](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mo10](https://forums.vitalpbx.org/u/mo10) #### Post date: [May 3, 2024, 3:02am UTC](https://forums.vitalpbx.org/t/permission-denied-error-when-attempting-to-send-fax-via-web-ui/4047/2 "2024-05-03T03:02:18Z")
How about those 3 lines? > [@Unable to delete tenant - API Error](https://forums.vitalpbx.org/t/unable-to-delete-tenant-api-error/4008/7): > > You are correct. Somehow it didn’t fully update. I ran the below commands from the CLI and rebooted. Once it came back up it is now able to remove multi-tenants without error. sudo apt clean all sudo apt update sudo apt upgrade -y Many thanks. ---
### Author: ![zachz](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/zachz/32/425_2.png) [@zachz](https://forums.vitalpbx.org/u/zachz) #### Post date: [May 3, 2024, 2:46pm UTC](https://forums.vitalpbx.org/t/permission-denied-error-when-attempting-to-send-fax-via-web-ui/4047/3 "2024-05-03T14:46:16Z")
All packages are up to date. ![image](https://forums.vitalpbx.org/uploads/default/original/2X/5/59a19b31344560925969313237c3d82d50da203b.png) ![image](https://forums.vitalpbx.org/uploads/default/original/2X/c/c0b5bde837d3516efad605bd483565f1d56416e0.png) Virtual Faxes addon shows as 4.0.1-2 ---
### Author: ![zachz](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/zachz/32/425_2.png) [@zachz](https://forums.vitalpbx.org/u/zachz) #### Post date: [May 3, 2024, 3:13pm UTC](https://forums.vitalpbx.org/t/permission-denied-error-when-attempting-to-send-fax-via-web-ui/4047/4 "2024-05-03T15:13:12Z")
I also re-installed the virtual faxes add-on through the add-ons manager page. Same error. ---
### Author: ![mo10](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mo10](https://forums.vitalpbx.org/u/mo10) #### Post date: [May 3, 2024, 4:29pm UTC](https://forums.vitalpbx.org/t/permission-denied-error-when-attempting-to-send-fax-via-web-ui/4047/5 "2024-05-03T16:29:26Z")
EDIT: YES you did this. Lets see if somebody else has an idea. Please tell me if you did this: ```auto sudo apt clean all sudo apt update sudo apt upgrade -y ``` ---
### Author: ![mo10](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mo10](https://forums.vitalpbx.org/u/mo10) #### Post date: [May 3, 2024, 5:00pm UTC](https://forums.vitalpbx.org/t/permission-denied-error-when-attempting-to-send-fax-via-web-ui/4047/6 "2024-05-03T17:00:27Z")
No problem here on latest Vital4, but it is a relatively clean installation. Share the permissions of the error files and folders in the error message. ---
### Author: ![zachz](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/zachz/32/425_2.png) [@zachz](https://forums.vitalpbx.org/u/zachz) #### Post date: [May 3, 2024, 5:24pm UTC](https://forums.vitalpbx.org/t/permission-denied-error-when-attempting-to-send-fax-via-web-ui/4047/7 "2024-05-03T17:24:11Z")
> **[12:17:36 root@PBX1.XXXXXXXXX.net fax pwd -P/var/lib/vitalpbx/fax12:17:38 roo...](https://pastebin.com/GaVj9k7r)** > > Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time. ---
### Author: ![zachz](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/zachz/32/425_2.png) [@zachz](https://forums.vitalpbx.org/u/zachz) #### Post date: [May 3, 2024, 5:34pm UTC](https://forums.vitalpbx.org/t/permission-denied-error-when-attempting-to-send-fax-via-web-ui/4047/8 "2024-05-03T17:34:24Z")
I just saw as I was creating that pastebin post, the ‘virtual\_faxes.php’ file was user:group root:root. Changing that to www-data:www-data did NOT solve the issue. ---
### Author: ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel) #### Post date: [May 3, 2024, 9:13pm UTC](https://forums.vitalpbx.org/t/permission-denied-error-when-attempting-to-send-fax-via-web-ui/4047/9 "2024-05-03T21:13:18Z")
Run the commands below using root privileges! ```auto chown www-data:asterisk /var/lib/vitalpbx/fax chown asterisk:www-data /var/lib/vitalpbx/fax/recvd chown asterisk:www-data /var/lib/vitalpbx/fax/sent chmod 2775 /var/lib/vitalpbx/fax chmod 2775 /var/lib/vitalpbx/fax/recvd chmod 2775 /var/lib/vitalpbx/fax/sent ``` ---
### Author: ![zachz](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/zachz/32/425_2.png) [@zachz](https://forums.vitalpbx.org/u/zachz) #### Post date: [May 6, 2024, 1:35pm UTC](https://forums.vitalpbx.org/t/permission-denied-error-when-attempting-to-send-fax-via-web-ui/4047/10 "2024-05-06T13:35:32Z")
No luck, same error.